Vice President, Business Services Group

Focus on the Family•Colorado Springs, CO

1d•Onsite

About The Position

The Vice President, Business Services Group position exists to provide executive leadership for business operations, organizational performance, business intelligence, data governance, project portfolio management, and strategic execution across Focus on the Family. This role translates ministry priorities into actionable plans, measurable outcomes, and effective organizational execution by overseeing enterprise planning, prioritization, implementation, and performance monitoring. The position establishes and maintains the systems, processes, data structures, governance frameworks, and reporting capabilities needed to support informed decision-making and organizational alignment. Serving as a key operational partner to executive leadership, this position ensures that organizational resources are aligned with ministry objectives and long-term vision. The role provides leadership to teams responsible for business analysis, business intelligence, data governance, process improvement, program and project management, research and insights, organizational reporting, and digital asset management. By leading researchers, analysts, and project leadership functions, this position helps ensure that strategic initiatives are supported by timely, accurate, and actionable information that improves planning, audience targeting, new product development, and the measurement of key ministry objectives.

Requirements

Bachelor’s degree required
10+ years of progressively responsible leadership experience
10+ years of experience leading complex organizations, ministry functions, business units, or major strategic initiatives
10+ years of experience in Technical Reporting and Business Analysis (or equivalent work experience
Proven success in developing and executing strategic plans and advancing organizational priorities
Experience leading organizational change, business transformation, or enterprise-wide initiatives
Experience developing and managing executive-level metrics, dashboards, and performance indicators
Demonstrated ability to use data and analytics to drive strategic decision-making and improve organizational outcomes
Strong ability to think strategically and lead effectively in complex organizational environments
Previous experience in coordinating business process and project management
Exceptional strategic planning and execution capabilities
Strong business and financial acumen
Ability to balance strategic vision with operational execution
Lead complex projects and campaigns; Manage multiple priorities simultaneously
Build alignment around ministry objectives in a matrixed environment
Strong systems thinking, analytical ability, and critical thinking are essential
Strong expertise in business intelligence, analytics, data governance, performance measurement, and organizational reporting
Ability to transform complex operational, financial, audience, and ministry data into meaningful insights and recommendations for executive review
Ability to lead high-performing teams, coach and develop staff, and collaborate effectively across departments and leadership levels
Strong written, verbal, and presentation communication skills are essential
Ability to communicate complex concepts clearly in one-on-one and group settings, facilitate executive discussions, and support ministry leaders with advice, service, and guidance
Demonstrate discretion in handling confidential information, attention to detail, strong follow-through, and the ability to work independently while prioritizing and scheduling workload
Adaptable, effective in managing change and ambiguity, and capable of creating a learning environment that encourages employee involvement and empowerment
Must understand a donor-based budgeting system and have a passion for protecting donor-provided funds
Demonstrates a commitment to responsible stewardship of donor-provided resources
Understands and effectively manages within a donor-supported ministry environment

Nice To Haves

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values
This position is a “position of responsibility” as defined in the Focus on the Family Moral Policy and is subject to the parameters defined therein regarding divorce
Strategic and visionary leader
Highly motivated with a strong bias toward execution and results
Credible, persuasive, and influential with diverse stakeholders
Collaborative, team-oriented, and effective in cross-functional environments
Demonstrates sound judgment, professionalism, and executive presence
Strong integrity and character-based leadership needed to provide accountability on ministry priorities, reporting, and management issues
Must be a servant leader who maximizes strengths and maintains accountability in areas of needed development

Responsibilities

Provides strategic leadership for the integration of constituent reporting, constituent research, and organizational insight so that Focus on the Family maintains a comprehensive and actionable view of its constituents, including donation activity, product purchasing, and content consumption behavior
Ensures the organization has reliable baseline data to identify year-over-year and long-term trends that inform strategic planning and decision-making for executive leadership
Ensures that enterprise programs, projects, and initiatives are aligned with ministry objectives and executed within organizational capacity. This includes overseeing enterprise-level planning, prioritization, governance, scheduling, and progress monitoring so that high-priority initiatives have the greatest probability of success and efficiency
Helps ministry leaders interpret and apply research, analytics, and business intelligence to operational and strategic decisions
Identifies opportunities for cross-functional leverage of information, and communicates at the executive level to connect data-driven insight with ministry priorities
Translates executive vision into actionable plans, measurable objectives, and organizational roadmaps
Evaluates priorities and advises on resource allocation, capacity planning, and initiative sequencing
Maintains enterprise accountability systems that monitor progress against strategic goals
Supports special projects and enterprise initiatives as assigned by executive leadership
Oversees business intelligence, data management, and organizational reporting functions through the development and maintenance of enterprise data governance frameworks, policies, standards, and best practices
Ensures data quality, consistency, accessibility, and compliance across organizational systems; overseeing dashboards, scorecards, key performance indicators, and executive reporting tools; analyzing operational, financial, audience, and strategic data to identify trends, risks, opportunities, and performance gaps
Provides executive leadership with timely, accurate, and actionable information for ministry planning and decision-making
Promotes broader organizational capability in data-informed decision-making by strengthening reporting practices and analytical maturity
Leads program and project management functions by overseeing the organizational portfolio of strategic initiatives, the master initiative schedule, executive dashboards, and project reporting
Establishes project governance standards, methodologies, and reporting frameworks
Ensures that projects are properly prioritized, resourced, monitored, and executed
Provides executive visibility into project status, outcomes, dependencies, risks, and organizational capacity
Supports stewardship through cost optimization, operational efficiency, and alignment of resources with ministry priorities
Develops, leads, and evaluates high-performing teams and fosters a collaborative, service-oriented, and accountable culture
Builds organizational capabilities in strategic planning, analytics, project management, and business process improvement
Oversees the execution of research and insights for the benefit of the entire ministry and ensures findings are communicated in ways that inform ministry strategies and organizational decision-making
Participates in executive leadership meetings, strategic planning sessions, and ministry-wide initiatives
Represents the ministry at organizational, donor, and stakeholder events as assigned
Serves as a strategic advisor and collaborative partner to executive leadership
Performs other duties as assigned