Vice President - Branch Manager

First South Financial Federal Credit Union•Memphis, TN

8h•$60,000 - $72,000•Onsite

About The Position

This role involves supervising all phases of branch operations, including management duties such as planning, organizing, motivating, training, and communicating. The position is responsible for the development and implementation of goals, preparing monthly board reports, and ensuring accuracy and timeliness. The Vice President - Branch Manager will also be responsible for maintaining branch image, monitoring member service, and providing leadership and setting an example for employees in manner, dress, attitude, and professionalism. This role includes coaching and mentoring staff for career development, addressing areas needing improvement, and providing documented counseling when necessary. A key responsibility is ensuring proper control and accountability of cash, including verification of teller cash, vault cash, and ATM cash in accordance with credit union policy and accounting principles. The position also involves recommending and developing revisions to branch policies and procedures, implementing changes as requested, and approving leave requests. Timecards must be managed accurately and submitted by HR deadlines. The role ensures proper housekeeping, maintains sufficient supplies and forms, and communicates with indirect partners for timely funding of deals. Active involvement in community civic organizations and supervision of all branch activities are also required. Additionally, the role participates in a needs-based sales program, motivating staff to offer products and services, and performs other duties as assigned.

Requirements

Knowledge and experience in the use of PCs, calculators, fax machines and copiers is necessary.
Must be goal-oriented and highly-motivated individual.
Excellent oral and written communication skills.
Must have ability to handle member concerns and problems, meet deadlines, prioritize and be able to handle multi-tasks as well as exhibit solid decision making skills.
Strong leadership and motivational skills are necessary.
Presentation skills that include the ability to speak in meetings within the organization and also represent the credit union in front of large groups at outside functions such as seminars or visits to other credit unions.
In-depth knowledge of Loan and teller functions.

Nice To Haves

Bachelor’s degree in Business or related field, preferably with related Master’s degree. Extensive experience will be considered in the place of formal education.

Responsibilities

Conduct management duties such as: planning, organizing, motivating, training, and communicating.
Development and implementation of goals.
Prepare and ensure accuracy of monthly board reports in a timely manner and by the deadline set by management.
Submit all required forms to management each month; maintenance/branch image form, member service monitoring, etc.
Provide leadership and set an example for employees concerning manner, dress, attitude, and professionalism.
Coach and mentor staff to provide career pathing. Correct areas that need improvement and ensure management is aware of ongoing issues, providing documented counseling to staff when instructed to do so.
Responsible for determining that proper control and individual accountability of cash and the handling of cash are in accordance with the regulations and accepted accounting principles.
Verify cash in the possession of tellers, cash in the vault and ATM as directed by credit union policy.
Recommend revisions to branch policies and procedures. Develop new policies and procedures for approval by upper management.
Institute and implement branch procedure changes as requested.
Approve all sick leave, annual leave, and/or PTO for the branch, receiving approval prior to when necessary.
Work timecards in a timely manner, ensuring they are completed before the deadline set by Human Resources.
Ensure that proper housekeeping procedures are followed and communicates with the appropriate person when they are not.
Responsible for keeping sufficient supplies and forms to carry on day to day business.
When necessary communicate with Indirect partners and ensure timely funding of Indirect deals.
Be actively involved in civic organizations in the community.
Supervise all activities, including implementation of established procedures.
Develop, train and motivate staff in order to achieve optimum efficiency.
Actively participate in needs-based sales program by offering products and services to members. Motivate staff to do the same; training and providing support when needed.
Perform other duties as assigned.