Platform Solutions- Richardson- Vice President, Analytics & Reporting- 9848762

Goldman Sachs • Richardson, TX

2d • Onsite

About The Position

Goldman Sachs Bank USA in Richardson, Texas is seeking a Vice President, Analytics & Reporting to participate in the complaints feedback loop process by sharing/collecting insights across stakeholders from product, advocacy and second line. This role will lead the development of critical data infrastructure to support complaints reporting and analytics, collaborating with product, operations, and data engineering teams. The position involves leading the design, development, and publishing of reporting dashboards with drilldown capabilities to support the complaints workstream. The individual will independently lead forums on complaints insights, such as the marketing complaints forum, by working with stakeholders and creating presentation materials, and will present findings to senior leadership. A key responsibility is conducting deep dive analysis on complaints trends, insights, and root causes by collating complaints data with customer profile data and product behavior data, and presenting these insights and recommendations to senior leadership. The role requires utilizing advanced analytical techniques such as Text based analysis (Natural Language Processing) to analyze customer complaint narratives and generate critical insights. Additionally, the position will provide ongoing support to build and monitor the complaints control ecosystem, generate executive-level complaints reporting regularly, and support governance and audit responses around complaints management.

Requirements

• Bachelor’s degree (U.S. or foreign equivalent) in Business Analytics, Business Administration, Management Information Systems, or a related field.
• Five (5) years of experience in the job offered or in a related role.
• Four (4) years of experience in consumer finance products.
• Four (4) years of utilizing SQL to perform data extract and data manipulation operations.
• Four (4) years of using Tableau, Business Objects or other equivalent Business Intelligence tools to design, develop and publish reporting dashboards by collating data from multiple data sources.
• Four (4) years of creating and publishing executive presentations.
• Four (4) years of building hypothesis, utilizing business judgement, conducting root cause analysis and generating insights by analyzing data using SQL and MS-EXCEL.
• Four (4) years of utilizing data merging, data summary techniques including lookups and pivots in MS-EXCEL.
• Four (4) years of building charts and graphs from data.
• Four (4) years of utilizing advanced statistical packages in R, Python, SAS or other equivalent tools to create analytical and statistical insights.
• Four (4) years of managing projects across different stakeholders and utilizing project management tools such as JIRA or MS PROJECT.
• One (1) year of providing support for audits and exams by preparing and presenting responses.
• One (1) year of building and managing preventive and detective controls.

Responsibilities

• Participate in the complaints feedback loop process by sharing/collecting insights across stakeholders from product, advocacy and second line.
• Lead development of critical data infrastructure to support complaints reporting and analytics, by collaborating with product, operations and data engineering teams.
• Lead design, development and publishing of reporting dashboards (with drilldown) to support complaints workstream.
• Independently lead forums on complaints insights (such as marketing complaints forum), by working with stakeholders and creating presentation materials.
• Present the findings to senior leadership.
• Conduct deep dive analysis on complaints trends, insights and root causes by collating complaints data with customer profile data and product behavior data.
• Present insights and recommendations to senior leadership.
• Utilize advanced analytical techniques such as Text based analysis (Natural Language Processing) to analyze customer complaint narratives and generate critical insights.
• Provide ongoing support to build and monitor controls ecosystem for complaints.
• Generate executive level complaints reporting on a regular basis.
• Support governance and audit responses around complaints management.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive