Vice President AI Strategy, Client Onboarding & Service

JPMorgan Chase & Co.•Chicago, IL

2d•$185,000 - $230,000

About The Position

This role leads transformative AI initiatives focused on client onboarding and service, driving innovation, scaling solutions, and influencing the strategic direction of a global financial leader. The position is at the forefront of AI adoption, collaborating with senior leaders and high-performing teams to deliver measurable results and set new standards for operational excellence and client experience. The AI Strategy VP in the Client Onboarding and Service team will drive the end-to-end delivery of AI-enabled solutions that transform client onboarding, servicing, and contact center operations. This involves partnering with cross-functional teams to prioritize, implement, and scale AI solutions, ensuring alignment with business goals and measurable outcomes. The company values collaboration, transparency, and a culture of continuous improvement.

Requirements

Bachelor’s degree required
15 years of industry experience in program management and change management within a large-scale organization, focusing on transformation initiatives
7 years of experience in product ownership, business analysis, service design, consulting, or operations within financial services or a regulated environment
Strong understanding of AI and machine learning algorithms, frameworks, and applications
High proficiency with Microsoft PowerPoint for executive-level documents and Excel for program analytics
Experience with Microsoft SharePoint and data visualization tools such as Alteryx or Tableau
Strategic thinking and problem-solving abilities, with proven experience applying analytical tools to develop solutions
Ability to work independently, manage multiple priorities, and deliver results in a fast-paced environment
Strong organizational and project management skills with attention to detail
Excellent interpersonal skills and ability to build effective partnerships with all levels of management across diverse functions and locations
Excellent oral and written executive-level communication and presentation skills

Nice To Haves

Master’s degree in business administration (MBA)
Prior experience in AI/ML technology delivery
Experience leading large-scale transformation initiatives in financial services or related industries
Demonstrated ability to influence senior stakeholders and drive major change initiatives
Experience in building and mentoring high-performing teams
Familiarity with governance, design standards, and performance measurement for AI programs
Professional qualifications from reputable training institutes or professional bodies

Responsibilities

Lead the intake, evaluation, prioritization, and scaling of AI use cases across client onboarding, servicing, and contact center functions
Manage the AI portfolio operating model, including documentation, implementation, change management, and ongoing planning
Define and track key performance indicators (KPIs) and objectives and key results (OKRs) for program performance and outcomes
Produce and deliver executive-ready reporting on portfolio performance, outcomes, and key accomplishments
Build, lead, and mentor a high-performing team of program managers, ensuring the team has the skills, tools, and capacity to meet objectives
Drive a culture of continuous improvement through best practice sharing and lessons learned
Partner with cross-functional teams to align priorities, manage dependencies, and communicate risks and issues to leadership
Advise and influence senior leaders on portfolio priorities, capability investments, and major change initiatives
Build trusted relationships with key stakeholders to drive alignment, decision-making, and adoption of AI solutions
Remove blockers, manage escalations, and ensure timely delivery of program objectives
Design structured prompt patterns and interaction flows for agent assist, case triage, classification, summarization, and document processing