Vice President, AI and Operations Automation Lead

JPMorgan Chase & Co.•New York, NY

2d•$100,985 - $185,000

About The Position

Lead meaningful change by building AI-enabled and automation capabilities that improve how operational work gets done. You will shape strategy, governance, and delivery to help teams work more efficiently and consistently. You will partner across functions to translate business needs into scalable solutions. You will use data and metrics to show measurable outcomes. Join a team where your expertise can help modernize processes and strengthen execution. As a Vice President, AI and Operations Automation Lead in Tax operations, you will define and lead the automation vision, operating model, governance, and multi-quarter roadmap aligned to business goals. You will manage end-to-end automation delivery, from discovery through deployment and continuous improvement, while maintaining well-controlled execution. You will partner with stakeholders and technology teams to build durable capabilities, coach talent, and demonstrate measurable operational benefits.

Requirements

7 years of experience delivering intelligent automation and business analysis outcomes
Bachelor’s degree
Experience gathering and analyzing complex data to develop accurate conclusions and communicate implications, including risk considerations
Experience applying structured problem-solving methods to assess operating models, anticipate issues, and use technology appropriately to mitigate risk
Advanced knowledge of one or more automation platforms and relevant programming or scripting languages used to build automation solutions
Experience coaching and directing less-experienced team members on automation tools and delivery practices
Experience developing and delivering training or enablement materials for workflow automation tools and practices
Experience creating dashboards and performance reporting to support strategic planning and operational monitoring
Proficiency using automation and analytics tools such as Alteryx, UiPath, and similar platforms, and proficiency programming in SQL and Python

Nice To Haves

Master’s degree
Experience leading delivery across solution design, development, testing, deployment, and post-production support for automation solutions
Alteryx certification
Experience working with AI models or AI-enabled solutions in an operational setting
Experience leading teams through the adoption of AI-enabled analytics, workflow automation, or intelligent process tools to improve operational efficiency and accuracy, reduce manual effort, and support consistent, well-controlled execution through coaching, change adoption, and continuous improvement

Responsibilities

Define the AI and intelligent automation vision, target operating model, governance standards, and multi-quarter roadmap aligned to business goals
Lead end-to-end automation engagements including requirements gathering, solution design, build, testing, deployment, and continuous improvement while adhering to control and governance requirements
Partner with stakeholders to define the operational automation strategy and collaborate with technology teams to establish infrastructure needed to support the capability
Design and manage automation solutions that increase capacity, reduce operational risk, and streamline processes
Track and communicate outcomes by defining, managing, and reporting objectives, performance indicators, and benefit metrics with stakeholders