Vice President, Accounts

Situation Group • New York, NY

2d • $160,000 - $180,000 • Hybrid

About The Position

Situation, a full-service agency building passionate communities for live experience-based clients like WICKED on Broadway and The Metropolitan Opera, seeks a Vice President of Accounts to serve as a senior strategic leader within the Client Services department. This role will report to the Managing Director and drive enterprise-level growth by deepening client relationships at the highest level, expanding Situation's market position, and building a best-in-class account services team that fuels both client success and agency profitability.

Requirements

• 12+ years of progressive experience in account management or client services — ideally agency-side — including 5+ years leading teams and managing senior client relationships at the executive level.
• Direct accountability for portfolio revenue, forecasting, and budget stewardship, with a track record of improving profitability
• Demonstrated success growing existing accounts — identifying whitespace and expanding scopes of work
• Experience building and developing high-performing teams, including hiring and coaching mid-level managers into senior client-facing leaders.
• Industry credibility in live entertainment, arts & culture, or a related vertical, with the presence and communication skills to represent the agency externally to senior decision-makers.

Responsibilities

• Define and steward the overarching business and marketing strategy for the client portfolio, ensuring every initiative ladders up to clients' enterprise objectives and long-range growth ambitions.
• Own the commercial health of the portfolio — revenue forecasting, margin performance, pacing, and budget stewardship — driving accountability through direct reports while maintaining executive-level visibility into financial outcomes.
• Elevate the strategic and leadership capabilities of the account team, developing direct reports into client-facing leaders who strengthen Situation's reputation and expand the agency's capacity for senior-level counsel.
• Represent Situation externally as a senior voice of the agency — at industry events, in client conference rooms, and among key decision-makers — to cultivate relationships that generate future business.
• Architect organic growth strategies across existing clients, identifying whitespace opportunities, expanding scopes of work, and empowering direct reports to pursue and close incremental growth.
• Contribute to Situation's market positioning and thought leadership, authoring perspectives and participating in external communications that establish the agency as the definitive strategic partner in its verticals.
• Partner across departments and verticals as a member of senior leadership to identify new revenue streams, improve operating systems, and drive cultural and organizational innovation agency-wide.
• Lead the hiring, onboarding, and organizational design of the account services team, ensuring the structure supports both client needs and agency profitability.
• Develop clear growth plans and succession pathways for direct reports, aligning individual development with the agency's long-term needs.
• Conduct regular one-on-one meetings, offering candid feedback, strategic coaching, and encouragement.
• Foster a positive, high-accountability team culture that promotes development, engagement, and pride in the work.
• Address performance challenges thoughtfully and fairly, making the decisions necessary to ensure team and client success.

Benefits

• Health care plan (medical, dental, and vision)
• Retirement plan with employer match
• Life and disability insurance
• Generous paid time off package that includes vacation, sick, “life happens” days, birthdays, summer Fridays and public holidays
• Paid family leave
• Cold brew coffee, snacks and fresh fruit
• Wellness resources
• Special access to New York City’s arts and entertainment scene

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed