ViaCheck Specialist

Viamericas•Tijuana, CA

22h•Onsite

About The Position

Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and 287,885 locations in 95 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation, integrity and impact. The ViaCheck Specialist will support a variety of tasks by providing administrative and clerical assistance to ensure the smooth day-to-day operations of ViaCheck and help the team achieve its goals.

Requirements

Have a positive predisposition and attitude towards clients and co-workers
Excellent verbal and written communication skills and proficient mathematical skills.
Proficient in Microsoft Office (Excel, Word, PowerPoint)
High School Diploma
English medium-high professional

Responsibilities

Perform risk analysis for ViaCheck transactions (electronic check processing service).
Monitor and follow up on transactions on hold, ensuring timely collection and review of required documentation.
Analyze data related to “Top Makers” and identify trends or potential risks.
Request and apply bank adjustments as needed.
Post returned items to agents’ balances and GP (accounting system).
Review and analyze agents’ statements to ensure accuracy and identify discrepancies.
Generate and analyze operational reports to support decision-making.
Review voided checks and specific returned items to ensure proper handling and compliance.
Manage and follow up on Salesforce tickets related to ViaCheck operations.
Support Business Development Executives (BDEs) and agents by addressing inquiries and ensuring a high level of customer satisfaction.
Assist in the development and implementation of trade agreements with agents and BDEs.
Provide product training and guidance to agents and BDEs on ViaCheck services.
Monitor agent activity and follow up with new or existing agents with low or no production.
Prepare application packages for agents’ bank accounts.
Provide operational support as needed to ensure smooth day-to-day processes.
Prepare, organize, and maintain forms and documentation in compliance with company standards.
Analyze processes and recommend improvements to enhance efficiency and effectiveness.
Perform additional duties as assigned by the ViaCheck Supervisor or Director.