VFS Case Manager

Goodwill Industries of New Mexico • Albuquerque, NM

9d • Hybrid

About The Position

The Veteran Family Services program fills the gaps in services for Veterans and Veteran family members when they do not qualify for other programs. As Case Manager, you will help clients build computer skills, soft skills, interviewing and other job skills. Your responsibilities include helping clients create a resume, consistent contact with clients, post-placement follow-ups, case noting, data entry for clients, conducting classes to upskill clients, providing job leads, and on occasion, filling out and submitting applications for clients. You would also work closely with other Veteran programs and the job development program. Goodwill Industries of New Mexico’s mission is to “Provide skills training, job development, and social services to New Mexicans,” and you would be fulfilling that mission every day. This position provides case management services to persons served through service coordination, advocacy, evaluation, assessment and crisis management in an assigned program of responsibility.

Requirements

• Knowledge of organizational practices, policies and procedures and compliance with same.
• Knowledge of and compliance with all safety policies and procedures.
• Knowledge of applicable federal, state, county and local laws, regulations, and requirements.
• Knowledge of Americans with Disabilities Act (ADA).
• Knowledge of outreach services and activities, funding agencies, and community health care and vocational services.
• Skill in operating various word-processing, spreadsheets, and database software programs.
• Skill in gathering, analyzing, and organizing information.
• Skill in working effectively under pressure.
• Ability to plan, implement, and evaluate individual client care programs.
• Ability to drive safely and efficiently.
• Ability to travel around Albuquerque metropolitan area and outlying areas around the state.
• Ability to exhibit excellent customer service skills.
• Ability to read, write, and understand English.
• Ability to carry out instructions in verbal and written format.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
• Ability to work extended hours and various work schedules.
• Ability to maintain confidentiality.
• Ability to work independently and demonstrate time management skills.
• Ability to handle multiple tasks and meet deadlines.
• Must be able to pass a criminal background check and drug test.
• Must have a valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.

Nice To Haves

• Bachelor’s Degree in social services or related human services field, preferred.
• One to three years’ work experience in case management or social work is preferred.
• CCM, CRC or MSW preferred.
• Ability to acquire CPR and First Aid certification.
• Bilingual preferred.

Responsibilities

• Adherence to the attendance and punctuality policies of Goodwill.
• Exhibit excellent customer service skills as related to your position.
• Contacts participants and provides case management services to assigned caseload as required by the program guidelines and scope of work.
• Travel as required based on caseload, scope of work.
• Orientates participant to GINM policies and procedures including rights and responsibilities of the person served, GINM's mission, programs and services, grievance procedures and confidentiality policies and procedures.
• Provides case management for participants; refers to other support services as needed, such as medical evaluation and treatment, and social services.
• Builds and maintains collaborative relationships with community agencies.
• Maintains case records containing pertinent, accurate and current information; documents all contact made with each participant in a timely manner.
• Completes all required documentation within designated timeframes including but not limited to case notes, program documentation and required reporting.
• Review and submit program documents such as participant budgets, reimbursements and other required program documentation as outlined in the program contract.
• Completes, verifies and submits monthly billing according to established timeframes.
• Ensures accurate caseload by closing all inactive cases on a monthly basis.
• Attends staff meetings; provides updates on persons served with complex issues and receives new referrals.
• Maintains standards and practice in accordance with applicable laws, regulations and requirements, as well as professional standards; complies with contract guidelines and regulations.
• Enhances professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.
• Ensures HIPAA compliance.
• Responsible for the safety of all persons served under his/her supervision.
• Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
• Maintains confidentiality of all privileged information.
• Performs other incidental and related duties as required and assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level