Veterinary Technician Supervisor (Emergency & Critical Care) - Shreiber School of Veterinary Medicine of Rowan University

Rowan University • Glassboro, NJ

20h • $78,000 - $88,000 • Onsite

About The Position

The Veterinary Technician Supervisor is a mid-level leadership role in Rowan University's Shreiber School of Veterinary Medicine Teaching Hospital, overseeing clinical operations in the Emergency & Critical Care section. The supervisor directly leads Veterinary Technician/Assistant Leads, Veterinary Technicians, Veterinary Assistants, and Student Workers, and is responsible for staff performance, training progression, clinical standards, and consistent operations. The role coordinates closely with the Veterinary Technician Manager and Director of Veterinary Medical Services, and serves as the operational link between hospital leadership and clinical support staff.

This working leadership position combines active floor supervision with limited clinical duties. The supervisor supports patient care, ensures hospital protocols and workflows are followed, contributes to a collaborative teaching environment, and helps develop staff and hospital programs. The position is based at Rowan University's small animal teaching hospital in Glassboro, New Jersey.

The role includes staff supervision and performance management; oversight of section operations and clinical care; onboarding, training, and staff development; communication and coordination with hospital leadership; inventory and equipment oversight; and administrative responsibilities such as meetings, records, and supporting scheduling, billing, and electronic medical record systems.

Requirements

• Associate’s degree, or completion of an AVMA-accredited veterinary technology program and evidence of passing the VTNE.
• At least 4 years of clinical veterinary experience.
• 1–2 years of leadership or supervisory experience directly managing employees in a veterinary clinical setting.
• Demonstrated ability to mentor and coach staff.
• Strong communication and conflict-resolution skills.
• Ability to function in a fast-paced academic hospital environment.
• Willingness to work flexible hours and weekends as needed.
• Legally authorized to work in the United States; the university will not sponsor a work visa for this position.
• Clinical staff who handle live animals must be vaccinated against rabies unless granted a medical or religious exemption; documentation may be required for exemption approval.

Nice To Haves

• Emergency, specialty, or teaching-hospital clinical experience.
• Additional leadership training or certification.
• Veterinary Technician Specialist (VTS) certification or eligibility for certification.
• Experience training technicians or students.
• Familiarity with electronic medical record systems such as EzyVet.

Responsibilities

• Directly supervise leads, technicians, assistants, and student workers in the assigned section.
• Support Lead roles with scheduling and planning for clinical departments and hospital needs.
• Communicate and enforce expectations for performance, professionalism, and conduct; monitor attendance, punctuality, and shift readiness.
• Coach staff, provide real-time feedback, address workplace concerns, document performance issues, participate in evaluations, coordinate development, assist with corrective actions, and participate in interviewing and hiring recommendations.
• Oversee daily section operations, patient flow, transfers, and handoffs between services.
• Ensure treatments, procedures, nursing care, exam rooms, treatment areas, and ICU spaces are appropriately prepared and functioning.
• Address operational disruptions, support clinicians in implementing workflows, and assist with high-acuity or complex cases when needed.
• Perform veterinary technician or assistant duties as needed and maintain clinical spaces in a professional and orderly manner.
• Work with veterinarians to ensure patient-management protocols are available and updated.
• Work with the Veterinary Technician Manager to develop or revise departmental policies and procedures to improve patient flow, staff and provider efficiency, and client satisfaction.
• Ensure staff comply with applicable regulations, hospital SOPs, and clinical protocols, including OSHA, radiation safety, DEA, and sterilization requirements.
• Monitor medical record quality and treatment documentation; participate in incident reviews and workflow improvement; identify patient-care risks and escalate concerns.
• Oversee new-staff onboarding and orientation, assign trainers and skill mentors, track training checklists and progression, and coordinate coaching or remediation.
• Work with the Veterinary Technician Manager on continuing education planning and support clinical teaching for students.
• Communicate operational changes and hospital initiatives, escalate staffing or workflow issues, and participate in leadership and operations meetings.
• Monitor supply utilization, communicate supply needs, ensure proper equipment use and care, report failures and maintenance issues, and assist with new equipment and protocol implementation.
• Promote a positive work culture and collaboration among departments.
• Organize monthly section meetings and staff check-ins, and participate in meetings with hospital leadership as needed.
• Demonstrate working knowledge of scheduling, billing, and electronic medical record systems to assist veterinary technician staff.
• Maintain required records in accordance with federal, state, university, and departmental regulations and policies.

Benefits

• Generous benefit package.
• Eligibility to participate in the federal Public Service Loan Forgiveness program.
• University coverage of costs associated with rabies immunization and/or titer testing for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree