Veterinary Technician/Receptionist
About The Position
Zippivet South Lamar is hiring a Cross-Trained Veterinary Technician/Client Service Representative! This full-time position offers a negotiable salary based on experience and credentials. The schedule involves alternating Saturdays as a CSR and one other CSR shift per week, along with two tech shifts. The role requires flexibility to support clinic needs from Monday through Saturday, with an alternating schedule as support is needed. Previous veterinary technician and client service experience is preferred. Zippivet South Lamar is looking for a candidate who brings creativity, a drive for excellence, and a genuine desire to learn, believing that teamwork and excellent patient and client care go hand in hand. The clinic culture celebrates personality, interests, and unique strengths, fostering a collaborative team environment with a consistent four-day work week to support life outside the hospital. The role involves supporting veterinarians during examinations, treatments, diagnostics, and procedures, providing compassionate nursing care, and using Fear Free and low-stress handling techniques. Responsibilities also include front-desk duties such as welcoming clients, answering phones, scheduling appointments, maintaining records, assisting with check-in/check-out, processing payments, and educating clients on patient care. The ideal candidate will be able to move confidently between clinical and client-service responsibilities as hospital needs change.
Requirements
- Previous veterinary technician, veterinary assistant, or client service experience.
- A passion for pets, veterinary medicine, and exceptional client care.
- Strong communication and interpersonal skills.
- The flexibility to transition between patient-care and reception responsibilities.
- A calm, professional approach in a fast-paced environment.
- A willingness to ask for help and offer help to others.
- A collaborative mindset and commitment to efficient teamwork.
- Compassion and patience when supporting clients through joyful, stressful, or emotional moments.
- A desire to continue learning and strengthening both technical and client-service skills.
- A creative spirit and confidence bringing your authentic personality to work.
Nice To Haves
- Previous veterinary technician and client service experience preferred.
Responsibilities
- Support veterinarians during examinations, treatments, diagnostics, and procedures.
- Provide compassionate nursing care and hands-on support for patients.
- Use Fear Free and low-stress handling techniques to promote patient comfort and safety.
- Anticipate the needs of veterinarians and teammates to support an efficient workflow.
- Welcome clients and patients with warmth, professionalism, and genuine enthusiasm.
- Answer phones, respond to client questions, and schedule appointments.
- Listen carefully as clients share their concerns—and explain why their pet is the best one who has ever lived.
- Maintain accurate client communications, patient records, and appointment information.
- Assist with check-in, check-out, payment processing, and front-desk responsibilities.
- Educate clients about patient care, medications, discharge instructions, and preventive care.
- Participate in weekly and monthly meetings to strengthen communication and collaboration.
- Move confidently between clinical and client-service responsibilities as hospital needs change.
Benefits
- A flexible approach to compensation that reflects your skill set and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account
- 529 Savings Plan
- Tuition Support Program
- Referral Bonus Program
- Health insurance including medical, dental, and vision
- Supplemental insurance options
- Paid parental leave
- Sick Time / Paid Time Off
- Free or discounted lab work for employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
- State license reimbursement
- VTNE exam fee reimbursement
- Continuing education allowance
- Professional development opportunities
- TechLife Professional Development Program
- Uniform allowance
- A consistent four-day work week
- Six paid holidays
- Employee Assistance Program
- Employee discount program
- Team celebrations
- Snacks selected with your preferences in mind
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
