Veterinary Team Lead I

Chewy•Atlanta, GA

About The Position

Chewy Vet Care is seeking a full-time Veterinary Team Lead I to join its Practice Team. The role supports paraprofessional staff in applying practice policies and procedures, using integrated technology, managing operational functions, and delivering a positive pet-parent experience. The position works collaboratively with peers and helps foster Chewy Vet Care’s team culture. The Veterinary Team Lead partners with the Practice Manager to develop the practice team, create skill-growth plans for paraprofessional staff, and lead technical-skills training and progress tracking. The role serves as site leader when the Practice Manager is absent and may cover staffing gaps in treatment, surgery, and rooms. Some travel may be required.

Requirements

Experience mentoring and leading others.
Demonstrated ability to complete the Veterinary Technician II skills checklist.
Strong ability to connect with clients and demonstrate empathy and compassion.
Ability to manage conflict resolution.
Excellent verbal and written communication, observational, and analytical skills.
Ability to thrive in a fast-paced, self-starter environment.

Nice To Haves

Successful completion of an accredited veterinary technology program and current licensure are preferred.
Three or more years of experience as a Veterinary Technician in practice is preferred.

Responsibilities

Support paraprofessional staff in implementing policies and procedures, using integrated technology, and managing practice operations.
Work with the Practice Manager on continuous team development, including building skill-growth plans and owning technical-skills training and progress tracking for paraprofessional staff.
Serve as the site leader when the Practice Manager is absent.
Lead inventory cycle counts and fulfill inventory requests.
Engage with clients to ensure excellent treatment and promptly resolve conflicts or complaints.
Cover staffing gaps as needed in treatment, surgery, and rooms.
Ensure equipment preventive-maintenance cycles are completed on time.
Guide the team in following Standard Operating Procedures and Standards of Care, and review procedures and practice metrics to support improved performance.
Resolve and de-escalate client concerns, and work with the Practice Manager to coach team members as needed.
Act as a PIMS administrative super-user and assist teammates with the technology.
Participate in self-development courses and required Chewy Vet Care compliance training.
Perform related duties and assignments as directed by management.