Veterinary Teaching Hospital Assistant II
About The Position
Are you passionate about animals and providing outstanding customer service? Do you thrive in a fast-paced, team-oriented environment where every day brings new challenges and opportunities to make a difference? If so, we want YOU to join our veterinary hospital team as a Large Animal Veterinary Teaching Hospital Assistant II! The position requires working Monday through Friday from 6:30 a.m. to 3:30 p.m. Some holiday shifts will also be required. Meaningful Work: Help clients navigate their pet’s care journey and play a vital role in their health and happiness. Team Atmosphere: Collaborate with skilled doctors, students, and support staff in a positive and supportive environment. Exciting Responsibilities: Take on important tasks such as client communication, administrative duties, and service coordination to keep every day engaging. Fast-Paced Energy: Stay active and focused in a role that keeps you on your toes with 200+ calls a day and a variety of tasks to accomplish.
Requirements
- Customer service or receptionist experience totaling two years.
- Knowledge of medical terminology or animal disease symptoms, or post-high school education that provides the knowledge and skills to perform the job duties.
- Data entry skills.
Nice To Haves
- Prior receptionist experience within a large or small animal clinic.
- Customer service experience in high-volume or fast-paced environments.
- Experience with payment processing, invoicing and/or bookkeeping.
- Familiarity with scheduling systems or client management software.
- Associate's degree or coursework in veterinary technology, animal science, or related field.
Responsibilities
- Welcome clients and update patient information in the hospital database.
- Schedule appointments, handle emergencies, and provide detailed instructions for visits.
- Explain hospital policies, payment procedures, and consent requirements.
- Manage high call volumes, transfer calls to appropriate departments, and address client inquiries.
- Collect deposits for inpatient care and explain credit and billing policies.
- Manage communications for faculty, students, and staff.
- Train and supervise students in office procedures and medical record handling.
- Support doctors and students by providing access to client records, contact details, and visit history.
- Organize and maintain medical records.
- Deliver food, supplies, and lab samples.
- Prepare and send out billing statements and other client communications.
- Maintain the reception area with necessary forms and supplies.
- Sort and distribute mail and assist with database updates.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
