Veterinary Services Manager, Cattle & Equine – Western Canada
About The Position
The Veterinary Services Manager is a key member of the Zoetis Cattle & Equine Veterinary Services Team who provides outstanding veterinary medical support to our veterinary customers, aligning with our strategic direction and business objectives. This role will support our Cattle & Equine portfolios by managing and documenting adverse event reports and providing customer-facing field support, primarily for beef cattle. The role proactively identifies trends in the veterinary medicine industry and contributes to discussions on business impact and strategic direction. The Veterinary Services Manager upholds and enhances the scientific and professional image of Zoetis within the veterinary profession. The successful candidate will be a supportive team player, be highly self-motivated with the ability to work independently and have a strong sense of self awareness. Attention to detail, as well as strong communication and conflict management skills are key. This position is located in Western Canada.
Requirements
- Doctor of Veterinary Medicine
- Current General Practice full licensure within British Columbia, Alberta, Saskatchewan or Manitoba
- 5 years of relevant clinical experience with a focus on cattle & equine
- Ability to interpret scientific and medical information
- Effective technical writing, public speaking and communication skills
- Strong leadership and relationship-building skills
- Ability to work in a team environment and independently
- Excellent judgement in conflict management and negotiation
- Planning and organizational skills, with strong attention to detail
Nice To Haves
- Bilingualism (French and English) is an asset
- Ability to travel throughout Western Canada – 30%
Responsibilities
- Assist veterinary practices with case discussion and product inquiries
- Investigate, document, and facilitate resolution of product inquiries, complaints and suspected adverse events to meet regulatory requirements and to optimize customer satisfaction
- Provide medical and scientific information to develop and sustain a highly competent business team and to ensure well-informed customers
- Support the sales team through consultation and customer education, including account planning and execution
- Manage, document and track customer support initiatives such as the Quality Medicine Program, Immune Support Guarantee, etc
- Liaise with opinion leaders, key influencers, and academics to exchange information and cultivate external resources for Zoetis
- Attend select veterinary and professional organization meetings and seminars to develop and enhance personal and Zoetis Veterinary Operations expertise
- Contribute to the Veterinary Operations team to ensure consensus on scientific and medical topics to meet business objectives
Benefits
- health, dental, vision and virtual care
- pension plan contribution and match
- personal spending account
- employee assistance program
- time-off policies: vacation, float, and volunteer days
- short- and long-term disability insurance
- short-term and long-term incentive compensation
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What This Job Offers
Job Type
Full-time
Career Level
Senior
