Veterinary Services Coordinator

Lollypop Farm, Humane Society of Greater Rochester • Village of Fairport, NY

just now • $19 - $22 • Onsite

About The Position

Lollypop Farm is hiring for a full-time Veterinary Resource Coordinator. The Veterinary Resources Coordinator’s role is to provide guidance and support to families and our community looking for access to veterinary care, low cost spay/neuter services, and TNVR.

Requirements

• High school diploma or equivalent
• 2-3 years of customer service experience preferred
• Veterinary and animal care experience strongly preferred
• A combination of education and experience will be considered if aligned with the position
• Ability to communicate effectively in a high call volume environment
• Proficient in Microsoft Office
• Excellent attention to detail
• Strong interpersonal skills with a positive and compassionate attitude
• Skilled in delivering positive, clear, concise, accurate, and timely communications
• Excellent communication skills
• Able to prioritize tasks and adapt to change

Responsibilities

• Provide high quality customer service
• Provide families with guidance, support and compassionate care through veterinary resources
• Establish rapport and trust within our veterinary community to continue to strengthen working relationships with local veterinary offices and other partners
• Assist families with scheduling veterinary appointments, incoming patients, discharging patients and accepting payments
• Work with Shelter Luv, Clinic HQ and Google software platforms to manage client/patient care
• Monitor, triage, and maintain the HOME Program, SNIP, TNVR, and Rescue related messages, returning in a timely manner
• Process and schedule SNIP applications and communicate with clients as needed
• Exercise patience and empathy when working with difficult, emotional, or angry people
• Act as a liaison between the Community Outreach team, the Clinic, the Admissions Department, shelter managers, and organizational leadership
• Working in conjunction with the Clinic Operations Manager and Medical Director, assist with capacity and scheduling for outside services throughout the year
• Contribute to and participate in the planning and execution of community events
• Maintain monthly reports and statistics for current programs
• Create monthly invoices for volume clients
• Communicate with, educate, and schedule appointments for public TNVR clients
• Maintain good housekeeping
• Comfortably handle both dogs and cats for intake and discharge purposes
• Carry out responsibilities in accordance with the company’s policies and applicable state and federal laws
• Observe all safety rules and regulations for self and others
• Perform other duties as requested

Benefits

• Generous paid time off (128 hours)
• 8 paid holidays
• Lollypop Farm contributes up to 6% toward your retirement after meeting the service requirement
• Comprehensive benefits package designed to support your health and professional growth
• Onsite emotional support
• 24/7 access to our Employee Assistance Program
• Eligible full-time employees may qualify for the Federal Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED