Veterinary Service Technician

Patterson Companies, Inc.•Crystal Lake, IL

10d•Onsite

About The Position

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. Job Summary Provides repair and on-site installation on a variety of Veterinary equipment. Learns and follows manufacturer guidelines relative to the operation, repair, maintenance and installation of equipment.

Requirements

High school diploma or equivalent.
0-5 years prior experience in a Veterinary/Medical/Dental environment.
PC skills in Windows based programs
Must maintain a valid driver’s license and good driving record.
Strong customer service skills
Motivated team player

Nice To Haves

At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician will be considered.
Previous X-Ray experience preferred
SAP experience
Excellent organizational and problem-solving skills
Carpentry/plumbing/heating/electrical/electronic related experience.
Technical training in Bio-med/electronics or related technical field.

Responsibilities

Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.
Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations.
Trains to perform standard system installations and tests the functionality of all components.
Trains customers on the use and basic maintenance of equipment at the customers site.
Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.
Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).
Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.
Maintain relevant communication with Service Coordinator, Equipment Specialist and Territory Manager.
Determines parts, supplies or tools needed to complete service requests.
Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
Manages vehicle inventory and restocks as necessary.
Determines parts, supplies or tools needed to complete service requests.
Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms.