Veterinary Relations Manager - Account Manager

Pet Meadow•Lakeland, FL

4d•$68,000 - $68,000•Hybrid

About The Position

This role focuses on managing relationships with veterinary clinics, acting as a key point of contact to ensure smooth operations and strong partnerships. The Account Manager will be responsible for planning and executing regular visits to veterinary clinics within their assigned territory. During these visits, they will conduct check-ins with practice managers and team leads to understand staff needs, acknowledge successes, and identify areas for improvement. A crucial part of the role involves monitoring clinic supplies and freezer inventory to ensure clinics are adequately equipped. Additionally, the Account Manager will lead engaging lunch-and-learn sessions to introduce Pet Meadow's services, train staff on the client portal, and foster a positive and collaborative environment. Between visits, regular phone and email communication will be maintained to stay connected and address any emerging needs. The role also involves serving as the first point of contact for any issues raised by a clinic, requiring active listening, documentation, and prompt escalation to the appropriate site manager for resolution, followed by ensuring the clinic feels supported.

Requirements

Experience in account management, outside sales, client relations, or a similar field-based role.
Outgoing, approachable personality with genuine people skills - you light up a room and make people feel at ease.
A problem-solver and solution-focused mindset; you don't just identify issues, you help fix them.
Strong organizational skills to manage a multi-clinic territory and plan efficient weekly routes.
Comfortable presenting to small groups in an upbeat, engaging way (lunch learns, staff trainings).
Patient, flexible, and able to adapt to the pace and culture of different clinic environments.
Comfort using CRM tools to log visits, track activity, and manage follow-ups.
Willingness to travel approximately 70% of the time within your assigned territory.
A genuine passion for pets and the people who care for them.

Responsibilities

Plan and execute weekly territory routes, visiting veterinary clinics in a logical and efficient sequence.
Conduct regular in-person check-ins with practice managers and team leads - catching up on staff needs, recognizing wins, and proactively identifying areas for improvement.
Monitor clinic supplies and freezer inventory during each visit to ensure partners are fully equipped.
Lead engaging, upbeat lunch-and-learn sessions at clinic locations -introducing Pet Meadow to new staff or providing refresher training for existing teams.
Cover who we are, what we do, and the full range of cremation services we offer.
Walk staff through the client portal, answer questions, and create a welcoming, fun environment that reinforces the partnership.
Conduct regular phone and email check-ins with clinic contacts between visits to stay connected and address any emerging needs.
Serve as a consistent, friendly presence that clinic teams can rely on.
When issues are raised by a clinic, serve as the first point of contact - listen, document, and promptly loop in the appropriate site manager to discuss and resolve.
Follow through on resolutions to ensure the clinic feels heard and supported.