Veterinary Referral Coordinator

Innovetive Petcare•Dunwoody, GA

35d•Onsite

About The Position

Dogwood Veterinary Specialty and Emergency is seeking an experienced Client and Referring Veterinarian Liaison (Referral Coordinator) to become a founding member of our new Specialty and Emergency Hospital opening in Dunwoody, Georgia this Fall. This is an exciting opportunity for an experienced veterinary professional who enjoys building relationships, coordinating specialty care, and serving as the bridge between referring veterinarians, pet owners, and our specialty teams. As one of the first team members supporting our newest hospital, you will play a vital role in shaping the referral experience while helping strengthen partnerships with veterinary hospitals throughout Metro Atlanta. Our Dunwoody hospital will provide advanced specialty services including: Emergency and Critical Care, Internal Medicine, Surgery, Neurology, Medical Oncology, Cardiology, Radiology, Dermatology.

Requirements

2+ years of experience working in a Veterinary Hospital
Strong understanding of veterinary medical terminology
Exceptional communication and customer service skills
Outstanding organizational and time-management abilities
Ability to manage multiple priorities in a fast-paced environment
Comfortable speaking with veterinarians, technicians, clients, and hospital leadership
Experience utilizing veterinary practice management software

Nice To Haves

Specialty or Emergency Veterinary Hospital experience
Previous experience as a: Veterinary Referral Coordinator, Referral Relationship Manager, Veterinary Client Service Supervisor, Lead Veterinary Receptionist, Veterinary Receptionist, Client Service Representative, Hospital Coordinator
Experience coordinating referrals between General Practice and Specialty hospitals
Bilingual English and Spanish is a plus

Responsibilities

Coordinate specialty referrals from General Practice and Emergency hospitals
Contact clients to explain the referral process and schedule appointments
Review referral requests for accuracy and completeness
Obtain medical records, diagnostic results, and imaging from referring practices
Prioritize urgent and emergent specialty cases appropriately
Ensure timely communication throughout each patient's referral journey
Serve as the primary point of contact for referring veterinary hospitals
Build long-term professional relationships with veterinarians and hospital teams
Facilitate communication between referring doctors and Dogwood specialists
Coordinate medical updates and specialty consultation reports
Help strengthen referral partnerships throughout Georgia
Guide clients through specialty and emergency scheduling with compassion and professionalism
Explain appointment expectations and next steps
Provide outstanding customer service during emotionally challenging situations
Ensure every client feels informed, supported, and cared for
Collaborate closely with Internal Medicine, Surgery, Neurology, Oncology, Cardiology, Radiology, Dermatology, and Emergency teams
Maintain detailed referral documentation within the hospital information system
Identify workflow improvements that enhance efficiency and communication
Support hospital growth initiatives and community outreach efforts