Experienced Veterinary Receptionist

Companion Pet Partners, LLC•Los Angeles, CA

5d•Onsite

About The Position

Westchester Veterinary Center & Cat Clinic is a full-service veterinary hospital located in Westchester Village known for delivering outstanding care with a personal touch. We specialize in wellness and diagnostics, advanced dental treatments, and regenerative medicine, including innovative therapies such as laser therapy, stem cell therapy, and acupuncture. Our practice is dedicated to supporting every patient's well-being through a combination of cutting-edge treatments and heartfelt compassion. We take a personalized approach to each pet's needs, blending modern veterinary medicine with compassionate, whole-animal care that addresses all aspects of their health and comfort. As a full-time Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us. You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care. Our hiring process includes two interview stages: a brief, one-way video interview via Hireflix followed by an on-site interview. If selected to move forward, you'll receive a Hireflix invitation by email after applying, so please check your inbox and spam/junk folders.

Requirements

Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
Ability to multi-task and attend to multi-line phone systems and veterinary programs
Proficient in handling high volume, high stress cases while maintaining professionalism
Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
Maintaining any required documents or medical records
Upholding rigorous hospital standards for cleanliness and organization
Accurately handle deposits and financial transactions from clients
Accurately educate clients on veterinary services and best practices for animal care
High School Diploma/GED or equivalent required
Minimum of 3 years in a customer service role in an animal hospital is required
Proficient with veterinary terminology and protocols
Manage cash handling and financial transactions

Nice To Haves

Experience with Cornerstone is preferred

Responsibilities

Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.