Experienced Veterinary Receptionist

Innovetive PetCare • Doral, FL

11d • Onsite

About The Position

Doral Centre Animal Hospital is seeking a compassionate, organized, and client-focused Veterinary Receptionist (Client Service Representative) to join their growing team. This part-time opportunity is for an experienced individual who values exceptional client care and thrives in a collaborative environment. As the first point of contact, the receptionist plays an essential role in creating a welcoming experience and supporting the hospital's operations. The ideal candidate enjoys building relationships with pet owners and delivering outstanding customer service in a fast-paced setting.

Requirements

• Experienced in veterinary client service (not an entry-level position)
• Passionate about helping pets and the people who love them
• Friendly, professional, and confident communicating with clients
• Comfortable multitasking in a busy veterinary hospital
• Organized, dependable, and detail-oriented
• Able to remain calm under pressure while prioritizing multiple responsibilities
• A collaborative team player who enjoys supporting others
• Minimum of one year of veterinary receptionist, veterinary client service, or medical front desk experience
• Familiarity with veterinary medical terminology
• Ability to sit, stand, and walk for extended periods throughout the workday
• Ability to frequently bend, stoop, kneel, and reach
• Ability to lift and carry up to 40 pounds independently and heavier pets with assistance
• Ability to safely handle dogs, cats, and other companion animals of varying sizes and temperaments
• Ability to perform repetitive computer and telephone tasks while maintaining excellent attention to detail

Nice To Haves

• Previous experience in a veterinary hospital or animal healthcare setting
• Experience with veterinary software such as Cornerstone, AVImark, ezyVet, or similar platforms
• Bilingual (English/Spanish) strongly preferred

Responsibilities

• Welcoming clients and patients with professionalism, warmth, and compassion
• Answering multi-line phones, scheduling appointments, and managing daily calendars
• Checking patients in and out while ensuring accurate documentation
• Maintaining electronic medical records with attention to detail
• Processing invoices, payments, and client financial transactions
• Explaining hospital services, appointment expectations, and discharge instructions
• Assisting with prescription requests and medication pick-up coordination under veterinarian direction
• Communicating effectively with veterinarians, technicians, and support staff to ensure efficient patient flow
• Providing calm, empathetic support during urgent or emotionally sensitive situations
• Helping maintain an organized, welcoming front desk and lobby environment

Benefits

• Employee discounts on veterinary services and products
• Comprehensive onboarding and hands-on training
• Continuing education and professional development opportunities
• Access to Penn Foster Veterinary Technician scholarship opportunities for eligible team members interested in advancing into a credentialed veterinary technician career
• CalmHealth mental wellness resources
• Rocket Lawyer legal resources

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed