Veterinary Receptionist
About The Position
BluePearl Pet Hospital is hiring a Full-Time Veterinary Receptionist! This role is crucial to the success of our hospital, as you will be the first point of contact for clients. You will ensure each client receives the care and attention they need, functioning calmly and compassionately in potentially emotional and difficult situations. You will greet clients warmly, listen compassionately, and communicate clearly. Your responsibilities include assessing client and pet needs upon arrival, determining emergency urgency, handling non-patient calls, confirming appointments, and providing emotional support and resources to grieving clients. You will also serve as a liaison during the handling of pet remains.
Requirements
- Excellent customer service skills
- Ability to function calmly and compassionately in emotional and difficult situations
- Clear, slow, and calm communication skills
- Ability to assess client and pet needs
- Ability to confirm appointments and provide preparation information
Nice To Haves
- Experience in a veterinary setting
- Experience in customer service
Responsibilities
- Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
- Offer a friendly smile, strong eye contact and an approachable demeanor.
- Be a compassionate listener.
- Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
- Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
- Determine whether an emergency arrival is a “stat” versus “standard” emergency.
- Respond to non-patient calls or visitors and connect them to the appropriate team member.
- Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
- Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
- Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.
Benefits
- Trupanion pet insurance
- Discounts for pet treatments, procedures, and food
- Medical, dental, vision, and life insurance options
- Flexible work schedules
- 401k and retirement planning
- Parental Leave Benefits
- Paid time off
- Floating holiday plans
- Access to a regional licensed social worker for lifestyle guidance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
