Veterinary Receptionist

BluePearl Vet, LLC • San Antonio, TX

16d • Onsite

About The Position

BluePearl Pet Hospital in Stone Oak, TX is hiring for Veterinary Receptionists! This role is imperative to the success of our hospital. You will be the first BluePearl Associate that the client sees, ensuring each client receives the care and attention they need. You will need to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Requirements

• Must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

Nice To Haves

• Excellent customer service skills.
• Ability to offer guidance, comfort, and support.
• Desire to work with great veterinary medicine professionals.
• Seeking an opportunity with a team that inspires growth.
• Ability to work in a collaborative environment.
• Ability to function calmly and compassionately in emotional and difficult situations.

Responsibilities

• Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• Offer a friendly smile, strong eye contact and an approachable demeanor.
• Be a compassionate listener.
• Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• Determine whether an emergency arrival is a “stat” versus “standard” emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Benefits

• Trupanion pet insurance
• Discounts for associate pet treatments, procedures, and food.
• Annual continuing education allowance
• Free continuing education sessions
• Access to BluePearl University for training
• Access to over 2,000 medical journals for clinicians
• Guidance, advice, and tips/tricks on how to maintain a healthy lifestyle from a regional licensed social worker.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed