Veterinary Receptionist

PAW Health Network • Kronenwetter, WI

25d • Onsite

About The Position

PAW Health Network is a 24-Hour Animal Care Center offering a diverse range of services including walk-ins, routine preventative care, urgent care, and orthopedic services. We are driven by innovative processes and foster a dynamic environment for growth through The Collaborative Process (TCP), which encourages open discussion, creative problem-solving, and the development of implementable solutions. Our comprehensive training program supports the personal and professional development goals of every team member, regardless of experience level. This role is for a Caregiver Support Staff teammate available to work 2 pm - 11 pm shifts.

Requirements

• Has the ability to solicit, process, and integrate input from team members and administrators
• Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue.
• Contributes to a positive work environment by treating others with fairness and respect
• Demonstrates proficiency and/or willingness to learn the advanced use of practice management software, electronic medical records, Microsoft Office products, and ASANA
• Compassionate and calm team player
• Strong communication skills
• Ability to multi-task
• Highly organized and possess computer skills
• Self-starter with the desire to continue to advance your knowledge and skillset.

Nice To Haves

• Receptionist with a minimum of 1-year veterinary experience preferred

Responsibilities

• Greet caregivers in a friendly and timely manner
• Receive incoming calls, provide available information, and route as needed
• Ensure caregiver information is recorded accurately and consistently
• Assist, coordinate and/or perform appointment scheduling between caregivers and medical staff
• Assist incoming patients based on urgency of care and available staff resources
• Perform clerical duties, including but not limited to filing, copying, faxing, linking, emailing, mailing & scanning
• Process payments for invoices (transactions via cash, care credit, credit/debit cards, and checks)
• Utilize the clinic's practice management software to finalize invoices, process refunds, and accurately record all sales
• Reconcile the cash drawer and all payment transactions (cash, checks, electronic payments) against the system's end-of-day report
• Coordinate with the Medical Support Team to answer any caregiver questions
• Understand hospital logistics to maintain efficiency and reduce costs
• Be a resource for inventory control, to aid in loss prevention
• Ensure front lobby remains clean throughout shift
• Integrate into The Collaborative Process
• Attend regular Collaborative Meetings with members of the Collaborative & Supporting Role Teams
• Track progress through Core Training, and track issues and accomplishments as they arise
• Provide feedback on guidelines, processes and policies with intent to improve efficiency and effectiveness
• Attend departmental or All-Staff meetings

Benefits

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Personal Pet Discounts
• Holiday Pay
• Uniform Allowance
• Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed