Veterinary Receptionist

Vetcor•Owings, MD

19h•Onsite

About The Position

Calvert Animal Hospital is hiring a Veterinary Receptionist! This role is for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in keeping the front desk and daily hospital operations running smoothly. As the first face clients see and the first voice they hear, you’ll play an important role in making every pet owner feel welcomed, informed, and supported. You’ll work alongside a team that values communication, organization, and collaboration while recognizing the important role the reception team plays in creating a positive hospital experience. Your work will help clients feel supported, keep the medical team informed, and ensure the hospital operates efficiently.

Requirements

A high school diploma or equivalent
Previous veterinary clinic or medical office experience preferred
Experience with veterinary practice management software; Cornerstone experience is preferred
Proficiency with Microsoft Office
Strong customer service, communication, and interpersonal skills
The ability to multitask, prioritize, and work efficiently in a fast-paced environment
Strong organizational skills and attention to detail
Accurate recordkeeping and data-entry abilities
Comfort working around animals and interacting compassionately with pet owners
The ability to remain calm and professional during stressful situations
Clear verbal and written communication skills

Nice To Haves

Previous veterinary clinic or medical office experience
Cornerstone experience

Responsibilities

Greet clients and patients warmly and maintain a welcoming reception area
Answer a multi-line phone system and schedule appointments efficiently
Triage incoming calls, provide basic service information, and relay messages to the clinical team
Check clients and patients in and out
Collect, verify, and update client and patient information
Process payments and manage cash and credit transactions accurately
Maintain client and patient records in the hospital’s practice management software
Prepare and organize medical records, laboratory reports, and vaccination certificates
Manage appointment reminders, confirmations, cancellations, and follow-up communications
Keep the reception and waiting areas clean, organized, and welcoming
Communicate effectively with veterinarians and veterinary technicians to support continuity of care
Perform general administrative duties, including emailing, faxing, mailing, filing, and ordering supplies
Follow hospital confidentiality standards and established policies

Benefits

Competitive pay
401(k) matching
Tuition support
Referral bonuses
Comprehensive medical, dental, and vision coverage with supplemental options
Up to three weeks of paid parental leave
Generous PTO
Employee discounts
Quarterly team bonuses
Continuing education allowance
Uniform allowance
Six paid holidays
Employee Assistance Program
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program (full-time only)
Referral bonus program
Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
Sick Time / Paid Time Off
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program