Veterinary Receptionist - Wilmington, DE
About The Position
Wilmington Animal Hospital is looking for an experienced Veterinary Receptionist to join our friendly, compassionate team. As the first person clients see when they walk through our doors—and often the first voice they hear on the phone—you'll play an essential role in creating exceptional experiences for both our clients and their pets. We combine the stability of a well-established hospital with a supportive culture that encourages personal and professional growth. We believe taking great care of our patients starts with taking great care of our team, which is why work-life balance and employee well-being are priorities here.
Requirements
- Previous veterinary reception or medical office experience preferred
- Excellent customer service and communication skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Positive attitude and team-first mindset
- Compassion for patients, clients, and coworkers
- Confidence using computers and learning new software
- Desire to continue learning and growing professionally
Responsibilities
- Welcome clients and patients with warmth, professionalism, and compassion
- Schedule appointments and coordinate daily hospital workflow
- Answer incoming calls and assist clients with questions and concerns
- Check patients in and out while maintaining accurate client and patient records
- Process payments and explain invoices and hospital policies
- Communicate effectively with veterinarians, technicians, and support staff
- Provide outstanding customer service during every client interaction
- Help create a welcoming, organized, and efficient front desk environment
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage with supplemental options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee discounts
- Quarterly team bonuses
- Continuing education allowance
- Professional development opportunities
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Flexible approach to compensation
- Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
