Veterinary Receptionist - Columbia, MO

Horton Animal Hospital-Discovery•Columbia, MO

3d•Onsite

About The Position

Horton Animal Hospital Discovery is hiring an experienced Veterinary Receptionist to join their team. This is a full-time position with negotiable salary based on experience. The role involves providing client care, managing appointments, handling payments, and ensuring a positive experience for both clients and hospitalized pets. The hospital emphasizes teamwork, values employee opinions, and fosters a culture that celebrates individual contributions and a healthy work-life balance.

Requirements

Able and willing to work weekends, nights, and holidays.
Has at least 1 to 2 years of experience working in a small animal practice or kennel work.
Comfortable working on your feet for the majority of your 8–12-hour shifts
Physically able to lift up to 50 lb. unassisted.
Strong communication and client service skills are a must. Often, considerable tact and diplomacy are required.
Ability to work with clients and patients in a professional, friendly, hospitable manner.

Nice To Haves

Creative ideas
Critical thinking abilities
Willingness to be the best

Responsibilities

Answering a multiline phone system
Greeting clients and patients when they enter and leave the hospital
Scheduling and confirming appointments for general services and emergency services
Cash handling/payment transactions
Providing compassionate care and a home away from home for hospitalized pets
Client communication, including placing outbound calls for follow-ups and reaching out to prospective clients

Benefits

Competitive pay
401(k) matching
Tuition support
Referral bonuses
Comprehensive medical, dental, and vision coverage with supplemental options
Up to three weeks of paid parental leave
Generous PTO
Employee discounts
Quarterly team bonuses
Continuing education allowance
Uniform allowance
Six paid holidays
Employee Assistance Program
Flexibility with scheduling
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
Sick Time / Paid Time Off