Veterinary Receptionist

Innovetive Petcare•Niceville, FL

17d•Onsite

About The Position

Emergency Veterinary Clinic of Niceville is seeking an experienced, compassionate Veterinary Receptionist to join their 24/7 Emergency and Critical Care Hospital. This role is crucial for providing exceptional emergency care and ensuring the hospital runs efficiently. The reception team acts as the first point of contact for clients, offering a reassuring presence during stressful situations. The ideal candidate will thrive in a fast-paced veterinary environment and possess strong customer service skills. This position offers the opportunity to be a respected member of the medical team, working collaboratively with veterinarians, technicians, and leadership in a supportive environment.

Requirements

Previous experience as a Veterinary Receptionist, Veterinary Client Service Representative, Medical Receptionist, or Veterinary Customer Service Professional.
Experience working in a Veterinary Hospital, Emergency Hospital, Specialty Hospital, Urgent Care, or Human Healthcare setting preferred.
Excellent communication and conflict-resolution skills.
Strong multitasking and organizational abilities.
Confidence using computer software and electronic medical records.
Ability to prioritize multiple responsibilities without sacrificing accuracy.
A positive, team-first attitude and genuine passion for client service.

Responsibilities

Welcome clients and patients with warmth, empathy, and professionalism.
Answer multi-line phones while appropriately prioritizing urgent and emergency calls.
Schedule appointments and coordinate emergency walk-in arrivals.
Accurately obtain patient histories, client information, and medical records.
Communicate treatment updates and next steps with compassion and professionalism.
Coordinate patient flow between the reception and medical teams.
Process invoices, estimates, payments, and financial transactions accurately.
Support prescription refill requests and food or medication pickups.
Maintain complete and accurate electronic medical records.
Help ensure smooth daily workflow throughout the hospital.
Work closely with veterinarians, veterinary technicians, assistants, and leadership.
Maintain a welcoming, clean, and organized reception area.
Support fellow team members during busy emergency periods.
Adapt to changing caseloads while maintaining a positive, solution-oriented attitude.