Experienced Veterinary Receptionist

Rockville Road Animal Hospital•Indianapolis, IN

4d•Onsite

About The Position

Rockville Road Animal Hospital is seeking an experienced Veterinary Receptionist to join their team. This is a fast-paced, progressive 2-doctor small animal general practice located near Indianapolis, offering comprehensive services including preventative care, surgery, urgent care, advanced diagnostics, and more. The role involves maintaining the hospital reception area, greeting clients and patients, answering questions, triaging concerns, managing calls and emails, scheduling appointments, and processing check-ins, check-outs, and payments. Receptionists are expected to provide compassionate emotional support to clients during difficult times and must be comfortable with various medical outcomes. The position requires the ability to tolerate unpleasant odors and noises, and potential exposure to animal-related hazards such as bites, scratches, waste, and contagious diseases. The hospital offers opportunities for virtual and hands-on training and continuing development.

Requirements

Minimum of 1-year veterinary experience preferred
Compassionate
Calm
Team Player
Multi-Tasker
Strong Communicator
Highly organized
Possess computer skills
Self-starter with the desire to continue to advance your knowledge and skillset

Responsibilities

Maintain the visual appeal of the hospital reception area
Greet and welcome clients and patients
Answer questions and triage client concerns
Answer calls or emails and direct to the appropriate party for resolution
Schedule appointments to maximize efficiency and daily flow
Check in and check out clients
Process payments
Offer friendly emotional support in a compassionate and discreet manner during times of need to our clients
Be comfortable with various medical outcomes
Withstand unpleasant odors and noises
May be exposed to bites, scratches, animal waste and potentially contagious diseases

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
Career Development Opportunities
Referral Bonus Program for most positions!
Personal Pet Discounts
Holiday Pay
Uniform Allowance
Bonuses