Veterinary Receptionist - Akron, OH

Turkeyfoot Family Pet Center•Akron, OH

3d•Onsite

About The Position

Turkeyfoot Family Pet Center is seeking a friendly, organized, and compassionate Receptionist to join their team. This role is crucial for keeping the hospital running smoothly, managing a busy schedule, assisting clients, and creating a welcoming experience. The practice emphasizes high-quality medicine, a supportive team culture, and a healthy work-life balance for its employees. The receptionist will be an important part of the client experience, serving as a connection between pet owners and the medical team, and will handle tasks ranging from routine wellness visits to more sensitive situations.

Requirements

Strong customer service skills with a focus on building long-term client relationships
Excellent verbal and written communication abilities
Compassionate communication skills, especially during sensitive or emotional situations
Experience coordinating appointments and managing busy schedules
Strong organizational and time-management skills
Excellent attention to detail when updating patient records and documenting communication
The ability to multitask and remain organized in a fast-paced environment
Confidence identifying scheduling priorities and escalating urgent concerns appropriately
Comfort discussing invoices, estimates, services, and hospital policies with clients
A friendly, positive, and professional demeanor
Dependability and consistent attendance
A team-first attitude and willingness to help coworkers
The ability to remain calm and composed when the day gets busy
A genuine interest in pets and veterinary care
Comfort working with clients of both small animal and exotic pet patients
A desire to learn, grow, and take on additional responsibilities

Nice To Haves

Previous veterinary reception or veterinary hospital experience is preferred

Responsibilities

Welcome clients and patients with warmth, professionalism, and compassion
Serve as a primary point of contact for clients in person and by phone
Schedule appointments and efficiently manage a busy multi-doctor calendar
Help prioritize scheduling needs and identify appointments that may require more urgent attention
Check patients in and out and maintain accurate client and patient information
Collect payments and process invoices accurately
Review estimates and help clients understand charges and services
Communicate hospital policies, pricing, and service information clearly
Answer client questions and route medical concerns to the appropriate team member
Manage medical record requests and ensure documentation is handled accurately
Maintain appointment reminders and follow-up communications
Update client and patient records within the hospital's practice management system
Help coordinate communication between clients, veterinarians, technicians, and assistants
Support efficient patient and client flow throughout the hospital
Handle sensitive or emotional conversations with empathy and professionalism
Assist with basic administrative tasks and daily front-desk responsibilities
Maintain a clean, organized, and welcoming reception area
Jump in wherever needed to support your teammates and keep the day running smoothly