Veterinary Receptionist - Akron, OH

Vetcor•Akron, OH

2d•Onsite

About The Position

Turkeyfoot Family Pet Center is a five-doctor small animal and exotic pet practice in Akron, Ohio, known for high-quality medicine and a supportive team culture. We're looking for a friendly, organized, and compassionate Receptionist who enjoys helping people, loves animals, and wants to be part of a team that genuinely enjoys working together. Our reception team plays an essential role in keeping the hospital running smoothly. From coordinating a busy multi-doctor schedule to helping clients navigate recommendations, payments, and unexpected concerns, you'll help create a welcoming and organized experience for every family who walks through our doors. If you're looking for a clinic where your contributions are valued, your growth is supported, and your schedule leaves room for life outside of work, you may have just found your home.

Requirements

Strong customer service skills with a focus on building long-term client relationships
Excellent verbal and written communication abilities
Compassionate communication skills, especially during sensitive or emotional situations
Experience coordinating appointments and managing busy schedules
Strong organizational and time-management skills
Excellent attention to detail when updating patient records and documenting communication
The ability to multitask and remain organized in a fast-paced environment
Confidence identifying scheduling priorities and escalating urgent concerns appropriately
Comfort discussing invoices, estimates, services, and hospital policies with clients
A friendly, positive, and professional demeanor
Dependability and consistent attendance
A team-first attitude and willingness to help coworkers
The ability to remain calm and composed when the day gets busy
A genuine interest in pets and veterinary care

Nice To Haves

Previous veterinary reception or veterinary hospital experience is preferred
Comfort working with clients of both small animal and exotic pet patients
A desire to learn, grow, and take on additional responsibilities

Responsibilities

Welcome clients and patients with warmth, professionalism, and compassion
Serve as a primary point of contact for clients in person and by phone
Schedule appointments and efficiently manage a busy multi-doctor calendar
Help prioritize scheduling needs and identify appointments that may require more urgent attention
Check patients in and out and maintain accurate client and patient information
Collect payments and process invoices accurately
Review estimates and help clients understand charges and services
Communicate hospital policies, pricing, and service information clearly
Answer client questions and route medical concerns to the appropriate team member
Manage medical record requests and ensure documentation is handled accurately
Maintain appointment reminders and follow-up communications
Update client and patient records within the hospital's practice management system
Help coordinate communication between clients, veterinarians, technicians, and assistants
Support efficient patient and client flow throughout the hospital
Handle sensitive or emotional conversations with empathy and professionalism
Assist with basic administrative tasks and daily front-desk responsibilities
Maintain a clean, organized, and welcoming reception area
Jump in wherever needed to support your teammates and keep the day running smoothly