Veterinary Receptionist - Ames, IA

Vetcor•Ames, IA

3d•Onsite

About The Position

Ames Pet Hospital is hiring a Veterinary Receptionist. This is a full-time position with a competitive salary based on experience and skill set. The schedule involves a 4-day workweek with occasional Saturdays, totaling 36-40 hours per week. The role requires someone who is friendly, organized, comfortable juggling multiple priorities, and can make clients feel welcome and supported. Strong communication skills, attention to detail, and a team-first attitude are essential. The Veterinary Receptionist plays a crucial role in the hospital's smooth operation, handling tasks such as answering phones, responding to client messages, scheduling appointments, and collecting payments, all while creating a positive experience for pets, clients, and teammates. Previous public-facing experience is valued, but extensive veterinary terminology knowledge is not required initially; a willingness to learn, attention to detail, and clear, professional communication are key.

Requirements

Previous experience working with the public
Strong verbal and written communication skills
Excellent attention to detail
The ability to multitask and stay organized in a busy environment
A willingness and ability to learn veterinary terminology
Professional and compassionate client service skills
The ability to communicate confidently by phone, email, and text
Reliability and strong follow-through
A collaborative, team-first approach
A willingness to learn and continue developing professionally

Nice To Haves

Opportunities to build your knowledge of veterinary medicine
Daily interaction with pets and the people who care about them
A collaborative environment where communication and teamwork matter
Professional development opportunities to help you continue learning and growing
The satisfaction of helping keep the hospital organized, efficient, and welcoming

Responsibilities

Answer incoming phone calls professionally and efficiently
Respond to client emails and text messages
Schedule and coordinate veterinary appointments
Welcome clients and help create a positive experience from the moment they contact the hospital
Collect payments and accurately process client transactions
Maintain accurate client and patient information
Communicate clearly with clients regarding appointments and hospital information
Learn and appropriately use veterinary terminology
Manage multiple responsibilities while maintaining strong attention to detail
Collaborate with doctors, technicians, assistants, and fellow client service team members to keep the hospital running smoothly

Benefits

Flexible compensation
401(k) matching
Tuition support
Referral bonuses
Medical, dental, and vision coverage
Supplemental insurance options (accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance)
Paid parental leave for eligible employees
Paid time off
Employee pet benefits
Quarterly team rewards
Professional development opportunities
Continuing education support
Uniform allowance
Six paid holidays
Employee Assistance Program
Employee discounts
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program (full-time only)
Referral Bonus Program
Health insurance, including medical, dental, and vision (full-time only)
Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service. In states with paid family leave programs, this benefit does not apply.)
Sick Time / Paid Time Off
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Quarterly Team Rewards Bonus Program
Continuing education allowance
Uniform allowance