Veterinary Receptionist - Champaign, IL
About The Position
Animal Hospital at the Crossing is seeking a dependable and personable Veterinary Receptionist to join their team in Champaign, Illinois. This role is crucial in creating a welcoming experience for clients and their pets from the moment they enter the hospital. The position offers a four-day work week, a supportive team environment, and the opportunity to make a meaningful difference in the lives of pets and their owners. The hospital is committed to providing excellent medical care and exceptional service, with a focus on patient care, compassion, teamwork, and professionalism.
Requirements
- Previous veterinary reception or veterinary hospital experience is preferred.
- Customer service, medical office, or administrative experience is a plus.
- Excellent communication and customer service skills.
- Strong attention to detail and organizational skills.
- The ability to multitask and prioritize in a fast-paced environment.
- Comfort working around dogs, cats, and other animals.
- A compassionate and professional approach during stressful or emotional situations.
- Basic computer skills and a willingness to learn veterinary software.
- Reliability, punctuality, and a team-focused mindset.
Responsibilities
- Greet clients and their pets warmly and professionally.
- Answer phones, schedule appointments, and respond to client questions.
- Check patients in and out of the hospital efficiently and accurately.
- Collect payments and process transactions.
- Maintain accurate client and patient records.
- Communicate effectively with veterinarians, veterinary technicians, and support staff.
- Assist with prescription refill requests and client communications.
- Coordinate appointments, follow-ups, and referrals.
- Provide clear information about hospital services and policies.
- Handle client concerns and sensitive situations with empathy and professionalism.
- Maintain a clean, organized, and welcoming reception area.
- Support general administrative duties and daily hospital workflow as needed.
Benefits
- Competitive compensation based on experience
- Four-day work week
- Rotating Saturdays
- Flexible approach to compensation that reflects your skill set and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program (full-time only)
- Referral Bonus Program
- Health insurance including medical, dental, and vision (full-time only)
- Supplemental insurance options
- Paid parental leave
- Sick Time / Paid Time Off
- Free or discounted lab work for employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
