Veterinary Receptionist - Champaign, IL

Animal Hospital at the Crossing • Champaign, IL

1d • Onsite

About The Position

Animal Hospital at the Crossing is looking for a dependable and personable Veterinary Receptionist to join their team. This role is crucial in creating a welcoming experience for clients and their pets from the moment they walk through the doors. The hospital is a compassionate, patient-focused veterinary hospital dedicated to providing excellent medical care for pets and exceptional service to their families. The position offers a four-day work week, a supportive team environment, and meaningful work helping pets and their owners.

Requirements

• Previous veterinary reception or veterinary hospital experience is preferred.
• Customer service, medical office, or administrative experience is a plus.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational skills.
• The ability to multitask and prioritize in a fast-paced environment.
• Comfort working around dogs, cats, and other animals.
• A compassionate and professional approach during stressful or emotional situations.
• Basic computer skills and a willingness to learn veterinary software.
• Reliability, punctuality, and a team-focused mindset.

Nice To Haves

• Previous veterinary reception or veterinary hospital experience
• Customer service, medical office, or administrative experience

Responsibilities

• Greet clients and their pets warmly and professionally.
• Answer phones, schedule appointments, and respond to client questions.
• Check patients in and out of the hospital efficiently and accurately.
• Collect payments and process transactions.
• Maintain accurate client and patient records.
• Communicate effectively with veterinarians, veterinary technicians, and support staff.
• Assist with prescription refill requests and client communications.
• Coordinate appointments, follow-ups, and referrals.
• Provide clear information about hospital services and policies.
• Handle client concerns and sensitive situations with empathy and professionalism.
• Maintain a clean, organized, and welcoming reception area.
• Support general administrative duties and daily hospital workflow as needed.

Benefits

• Competitive compensation based on experience
• Four-day work week
• Rotating Saturdays
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral Bonus Program
• Health insurance including medical, dental, and vision (full-time only)
• Supplemental insurance options
• Paid parental leave
• Sick Time / Paid Time Off
• Free or discounted lab work for employee pets
• Pet discounts on services and products
• Pet food discount program
• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed