Veterinary Receptionist
Ethos Veterinary Health•Woburn, MA
•$20 - $26•Onsite
About The Position
Massachusetts Veterinary Referral Hospital in Woburn, MA is hiring an Veterinary Receptionist to join our Client Care team. This full-time Veterinary Receptionist opportunity is ideal for someone with strong customer service skills who thrives in a fast-paced emergency and specialty animal hospital environment. Join a collaborative team where your communication, organization, and compassion help create a positive experience for clients and their pets during every visit.
Requirements
- Previous client service, veterinary reception, or healthcare/front desk experience preferred
- Strong customer service and communication skills with the ability to create a positive first impression
- Ability to multitask and stay organized in a fast-paced hospital environment
- Comfortable handling sensitive conversations with compassion and professionalism
- Detail-oriented with strong administrative and computer skills
- Ability to work collaboratively with multiple departments and adapt to changing priorities
- Fluent English speaking and reading skills required
Nice To Haves
- Veterinary or emergency hospital experience is a plus
Responsibilities
- Prepare for appointments by reviewing medical records, retrieving client files, and organizing required forms
- Complete and review documentation accurately to meet hospital and legal standards
- Enter client and patient information into the hospital system with accuracy and attention to detail
- Admit and discharge patients while coordinating follow-up visits
- Collect payments and guide clients through payment options, including financing solutions
- Process pet insurance claims from start to finish
- Maintain a clean, welcoming front desk, lobby, restrooms, and bereavement spaces
- Support clients through urgent and emotional situations with empathy, professionalism, and clear communication
- Partner closely with our emergency and specialty teams to ensure a seamless client and patient experience
Benefits
- Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)
- CVT/LVT/RVT license reimbursement
- RECOVER Training for advanced CPR skills
- Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
- 16-Week VTNE Study Group
- Professional Development Assistance
- Starting 3 weeks vacation + Sick Time
- Working a holiday = DOUBLE Pay!
- Employee Referral Bonuses + Employee Pet Discount
- Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
- NVA Pet Resort Discount + Pet Insurance Discount
- Medical, Dental, Vision + HSA/FSA Options
- Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
- 401(k) with employer match
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
