Veterinary Receptionist - Plant City, FL

Timberlane Pet Hospital & Resort•Plant City, FL

1d•Onsite

About The Position

Timberlane Pet Hospital and Resort is looking for a Client Care Specialist to join our team. This is a full-time position that requires some Saturday, Sunday, and holiday shifts. Duties may include telephone skills, scheduling, cash handling, organization, multitasking, and veterinary knowledge. Candidates must also possess excellent customer service and communication skills. This position requires a responsible individual capable of working both independently and in a team-focused environment.

Requirements

Experience with animals and customer service
Team-focused
Able to manage time and multitask in a dynamic environment
Veterinary knowledge

Nice To Haves

Caring and compassionate outlook

Responsibilities

Greet clients and patients with warmth and professionalism
Answer phones, route calls appropriately, and respond to voicemails promptly
Schedule appointments and manage a multi-doctor calendar efficiently
Check patients in/out and ensure accurate client and patient information
Collect payments, process invoices, and review estimates with clients
Communicate hospital policies, pricing, and service information clearly
Maintain a clean, organized front desk and welcoming lobby environment
Manage medical record requests, reminders, and basic administrative tasks
Explain basic services, policies, and next steps clearly to clients

Benefits

Competitive pay
401(k) matching
Tuition support
Referral bonuses
Comprehensive medical, dental, and vision coverage with supplemental options
Up to three weeks of paid parental leave
Generous PTO
Employee discounts
Quarterly team bonuses
Continuing education allowance
Uniform allowance
Six paid holidays
Employee Assistance Program
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
Sick Time / Paid Time Off