Veterinary Receptionist - South Bend, IN
About The Position
South Bend Animal Clinic is hiring a Veterinary Receptionist to join their team in South Bend, Indiana. This role is crucial as receptionists are the first friendly face clients see, the connection between clients and the medical team, and essential for keeping the hospital running smoothly. The ideal candidate is compassionate, dependable, organized, and genuinely enjoys helping people and their pets. While previous veterinary experience is a plus, candidates with excellent customer service skills, a positive attitude, and a willingness to learn are also encouraged to apply. The clinic emphasizes a supportive team environment, valuing contributions, and offering opportunities for professional growth and learning within veterinary medicine.
Requirements
- Strong customer service and communication skills
- Confidence handling a busy front desk and competing priorities
- Compassion and professionalism, especially during difficult or emotional situations
- Excellent attention to detail and organizational skills
- Ability to multitask and adjust when priorities change
- A positive, dependable, team-first attitude
- Comfort asking questions and a willingness to learn
- Good judgment and the ability to remain calm under pressure
- Previous veterinary or medical reception experience is a plus
- Familiarity with veterinary terminology or practice management software is a bonus
- A genuine passion for helping people and their pets
Nice To Haves
- Previous veterinary experience
- Excellent customer service experience
- A positive attitude
- A willingness to learn
Responsibilities
- Greet clients and patients with warmth, compassion, and professionalism
- Answer phones, respond to voicemails, and communicate clearly with clients
- Schedule appointments and help manage an active veterinary calendar
- Check patients in and out while maintaining accurate client and patient information
- Collect payments and process invoices accurately
- Communicate estimates, pricing, hospital policies, and next steps clearly
- Coordinate with doctors and the medical team to keep patient and client flow running smoothly
- Make outbound calls, texts, or emails for reminders, follow-ups, and patient care needs
- Maintain accurate client and patient records
- Help keep the reception area clean, organized, and welcoming
- Jump in wherever needed to help the team keep the day running smoothly
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage with supplemental options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee pet discounts
- Quarterly team bonuses
- Continuing education allowance
- Professional development opportunities
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Employee discount program
- Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
