Experienced Veterinary Receptionist

Innovetive Petcare • Doral, FL

10d • Hybrid

About The Position

Doral Centre Animal Hospital, a leading hybrid veterinary clinic in Doral, FL, is seeking a Part-Time Client Service Representative (CSR) to join our compassionate and collaborative team. This opportunity is ideal for candidates with veterinary front desk or medical reception experience who thrive in a fast-paced, team-oriented environment and are passionate about delivering exceptional client service. As a Veterinary Receptionist / CSR, you are the first point of contact for clients and patients. You play a critical role in shaping the client experience while supporting daily hospital operations, appointment flow, and communication between the medical team and pet owners.

Requirements

• Minimum 1 year of experience in a veterinary clinic, animal hospital, or medical office setting
• Strong communication and customer service skills
• Compassionate, calm, and professional demeanor
• Ability to multitask and stay organized in a fast-paced environment
• Weekend and holiday availability required
• Prior client-facing experience in a veterinary or healthcare setting is required

Nice To Haves

• Previous experience as a veterinary receptionist, CSR, or medical front desk associate preferred
• Bilingual (English/Spanish) preferred
• Experience with veterinary practice management software (e.g., Cornerstone, AVImark, ezyVet)
• Familiarity with veterinary terminology and basic pet care practices
• Ability to remain composed and effective in high-volume or emergency situations

Responsibilities

• Greet clients and patients warmly in a professional, compassionate manner
• Answer phones, schedule appointments, and manage client communications
• Maintain accurate electronic medical records using veterinary software
• Clearly explain services, treatment plans, and billing information
• Provide empathetic support to clients during routine and urgent visits
• Manage check-in/check-out, invoicing, and payment processing
• Assist with preparing and processing prescriptions under DVM supervision
• Accurately label, fill, and dispense medications following safety protocols
• Maintain proper documentation, inventory, and storage of medications
• Communicate medication instructions as directed by the veterinarian
• Support compliance with veterinary pharmacy standards and regulations

Benefits

• Competitive hourly pay based on experience
• Employee discounts on veterinary services and pet care products
• Opportunities for professional growth and skill development within the veterinary field
• Supportive, team-oriented work environment focused on collaboration and learning

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed