Veterinary Client Experience Specialist Overnight, AVECCC

Ethos Veterinary Health-posted 14 days ago
Full-time • Entry Level
Onsite • Gilbert, AZ
5,001-10,000 employees
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AVECCC is a 24-hour veterinary emergency and critical care hospital in Gilbert, AZ. We have the most skilled doctors in the state and provide significantly complex treatments in the western US. AVECCC is an organization that prides itself on its core values to drive a dynamic culture. We offer a unique training program that offers many opportunities to learn and grow from Technician Assistant to our Senior Veterinary Technicians, shift leads, supervisors, and managers. AVECCC has a commitment to health and wellness, not only for our patients, but also for our staff. To help manage burnout and compassion fatigue, employees have access to an onsite social worker dedicated to their personal wellness. AVECCC offers a competitive compensation package to include but not limited to: CE allowance, full health benefit packages, 401K with a company match, employee pet discounts, and Paid Time Off. AVECCC is partnered with NVA Compassion First (NVA-CF), the largest private owner of freestanding veterinary hospitals in North America with over 1300 locations worldwide. NVA Compassion First is rapidly growing and competes in a $25 billion industry.

  • Demonstrate excellent customer service and communication skills.
  • Display compassion and patience toward clients.
  • Interact positively in a team environment with members of medical treatment team.
  • Answer incoming phone calls from clients, veterinarians, and employees.
  • Greet clients and pets upon arrival.
  • Handle emergency situations efficiently and calmly.
  • Present billing estimates to clients and collect money for bills.
  • Admit and discharge animal patients.
  • Provide regular updates to clients regarding the status of their pet and/or wait time.
  • Document phone conversations in electronic system.
  • Maintain and file patient records and complete all necessary paperwork.
  • Enter patient information into company electronic system.
  • Maintain cleanliness of facility including sweeping, mopping, and wiping down surfaces.
  • Other tasks assigned by supervisor.
  • High School Diploma or GED.
  • Computer proficiency required.
  • One year of experience as Client Administrator, Receptionist or customer service related job.
  • Ability to multitask.
  • Familiarity with popular breeds of dogs and cats.
  • Knowledge of veterinary medical terms.
  • Education or experience in veterinary field.
  • Ability to work various shifts including all major holidays.
  • CE allowance
  • full health benefit packages
  • 401K with a company match
  • employee pet discounts
  • Paid Time Off
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