Client Experience Specialist

Blyss Journeys•Lakeland, FL

6d•Remote

About The Position

We are seeking motivated, customer-focused individuals as Client Experience Specialists. In this role, you will support clients by assisting with planning, coordination, and booking of personalized experiences while delivering high-quality customer service from start to finish. This opportunity is ideal for individuals who enjoy helping others, value flexibility, and are comfortable working independently in a remote environment. No prior industry experience is required — comprehensive training is provided.

Requirements

Strong communication and customer service skills
Self-motivated with the ability to manage tasks independently
Organized, detail-oriented, and reliable
Comfortable using computers, email, and web-based systems
Reliable internet access and phone

Nice To Haves

Experience in customer service, hospitality, sales, or support roles is a plus, but not required

Responsibilities

Assist clients with planning and coordinating personalized experiences, including vacations, cruises, celebrations, and special events
Deliver professional and timely customer support via phone, email, text, and online platforms
Research destinations, accommodations, and service options based on client needs and preferences
Coordinate and manage reservations such as lodging, transportation, and packaged experiences
Communicate clearly with clients before, during, and after their experience
Address questions, changes, and concerns in a timely and professional manner
Build and maintain positive client relationships to encourage repeat and referral business