Client Experience Specialist

FlyUSA, Inc.•Clearwater, FL

About The Position

At FlyUSA, we are redefining the private aviation experience by providing exceptional service to our clients from start to finish. As leaders in the industry, we are committed to delivering unparalleled travel experiences that exceed expectations. We’re not just about flying passengers from point A to B; we’re about creating memorable journeys and exceptional moments for every client, every time. Position Summary: FlyUSA is seeking a Client Experience Specialist to join our team and provide a personalized, high-touch experience for our clients. In this role, you will act as a primary point of contact for VIP and high-net-worth clients, ensuring their needs are met with the utmost professionalism and care. The ideal candidate will have a strong background in luxury customer service, with the ability to anticipate client needs, resolve issues, and elevate every aspect of their journey.

Requirements

Experience: At least 2 years of experience in a luxury customer service or client-facing role, ideally within aviation, hospitality, or a similar high-end industry.
Communication Skills: Excellent verbal and written communication skills, with the ability to communicate professionally and clearly with high-net-worth clients and internal teams.
Problem-Solving Skills: Strong ability to resolve issues proactively and find solutions to meet the unique needs of each client.
Attention to Detail: A keen eye for detail and a commitment to ensuring every aspect of the client experience is flawless.
Tech-Savvy: Proficiency with CRM systems or similar tools to manage client preferences and track service requests.
Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays, based on trip requirements.

Nice To Haves

Experience in Aviation or Luxury Travel: Previous experience working in the private aviation industry or high-end travel services.
Event Planning: Experience in organizing special events or coordinating bespoke travel arrangements for VIP clients.
Additional Languages: Proficiency in additional languages is a plus, but not required.

Responsibilities

Client Relationship Management: Serve as the main point of contact for clients, building and maintaining strong, long-term relationships through exceptional service.
Personalized Service: Anticipate client needs and preferences, ensuring that every aspect of their travel experience is tailored to their specific desires and requirements.
Issue Resolution: Address client concerns and resolve issues swiftly, ensuring a seamless and positive experience from start to finish.
Collaboration with Internal Teams: Work closely with flight operations, maintenance, and ground staff to ensure smooth coordination and exceptional service delivery.
Event Coordination: Assist in planning and coordinating any special requests or bespoke arrangements, including catering, transportation, and on-ground services.
Feedback Collection: Gather client feedback to continuously improve service delivery and identify opportunities for further enhancement.