Client Experience Specialist

Casaplex•Kensington, MD

About The Position

Why Casaplex INNOVATIVE We believe that technology exists to improve the way we live, work, and play. We build and evolve integrated building technology solutions of the future and challenge the norm when it comes to technology. PROFESSIONAL DEVELOPMENT We believe in helping our employees grow professionally. Take your career to the next level by working with passionate tech-savvy intrapreneurs. WE CARE FOR OUR PEOPLE We offer all the standard benefits, including health and dental, paid time off, 401k with company match and a great working environment filled with energetic, team-oriented people. What We Are Looking For Brilliant people! To realize our dreams, we focus on finding and developing incredibly passionate people who are interested in transforming the world we live in through the innovative use of technology. What You Are Looking For A position where you can grow professionally and where the company will invest in your career interests. A job where you will be pushed and challenged. Collaborative team.

Requirements

3+ years of solid experience in client/customer service, preferably in the Audio/Video industry.
Passion in providing first class service that is evident in your prompt response and approach in dealing with client issues.
You can put yourself in our client’s shoes and advocate for them when necessary.
Patience, empathy, understanding the value of strong communication and excellent service standards.
Strong technical prowess and problem-solving comes naturally.
Desire to turn our customers into lifelong raving fans.

Responsibilities

Act as a critical liaison, providing our clients with product/services information and resolving any emerging problems they may have with accuracy and efficiency.
Build and maintain relationships with customers.
Promote upsell and renewal of service agreements.