Client Experience Specialist

Morrison & Foerster, LLP • Seattle, WA

8h • Onsite

About The Position

This role is the face of the office and sets the tone for every visit by delivering a warm, polished, and highly professional client experience. Serving as the first point of contact for visitors, attorneys, and business professionals, this position ensures every interaction feels seamless, thoughtful, and well-executed. The role oversees conference center and visitor services from start to finish—coordinating reservations, communications, room setup, catering, and logistics—while maintaining security standards and ensuring facilities are fully operational. With a strong service mindset and attention to detail, this individual ensures every client touchpoint reflects the firm’s commitment to excellence.

Requirements

• High school diploma required, with 3–5 years of related experience; front-line client service or hospitality experience preferred.
• Proven ability to work effectively with individuals at all levels of an organization in a professional services environment.
• Strong proficiency with Microsoft Office (Word, Outlook, Excel) and reservation or scheduling software.
• Polished, professional demeanor with excellent interpersonal and communication skills in a client-first setting.
• Demonstrated commitment to exceptional client service and teamwork.
• Strong sense of ownership, accountability, and attention to detail, with the ability to follow through and resolve issues proactively.
• Ability to manage multiple priorities, work under pressure, and deliver responsive service in a fast-paced environment.
• Discretion, sound judgment, and ability to maintain confidentiality; flexibility to work overtime as needed.

Responsibilities

• Create a memorable first impression by welcoming visitors, attorneys, and business professionals by name whenever possible.
• Maintain a consistent presence at reception, ensuring coverage and smooth communication when stepping away.
• Greet, escort, and assist visitors throughout arrival and departure, including offering refreshments, storing luggage, and sharing local recommendations.
• Answer and route telephone calls promptly and accurately.
• Coordinate visitor office reservations and services, including technology needs, access passes, conference rooms, and office readiness.
• Maintain accurate visitor lists, logs, reports, and communications to support efficient daily operations.
• Manage conference room reservations, confirmations, and stakeholder communications using designated systems.
• Coordinate meeting logistics, including room setup, reconfiguration, catering, and food and beverage service.
• Support conferences, events, recruiting activities, client meetings, and presentations in the Conference Center.
• Ensure conference rooms, visitor offices, and amenity spaces are clean, organized, functional, and properly maintained.
• Collaborate closely with internal teams and service providers to deliver seamless, high-quality client experiences.
• Uphold security, safety, and confidentiality standards while professionally addressing visitor needs and resolving issues.

Benefits

• MoFo offers a comprehensive benefits package starting on your first day.
• A variety of options for medical, dental, vision, life and disability coverage to meet the needs of you and your family.
• Industry-leading parental leave and family benefits including adoption and fertility treatment options and backup child and elder care.
• Global wellness program, including free access to Talkspace and Calm apps.
• Annual community service day to make an impact on your community and a birthday holiday just for fun.
• Education reimbursement annually.
• Dedicated Talent Development team.
• Competitive annual profit-sharing contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED