Veterinary Receptionist
About The Position
At Animal Hospital of Wilkes, our front desk is more than reception—it’s the command center of the hospital. We’re seeking a high-performing Veterinary Receptionist or Client Service Representative (CSR) who thrives in a fast-paced, detail-driven environment and understands the critical role communication, organization, and systems play in delivering exceptional patient care. This is an opportunity for a customer service professional with a healthcare, veterinary, or medical office background to step into a role where they serve as the first line of support, a trusted resource for clients, and a key partner to our clinical team. This role stands out due to its high-impact position as the first and last touchpoint in the client journey, a team-centered environment where you collaborate closely with DVMs, technicians, and assistants, a fast-paced and purpose-driven setting where every interaction directly supports patient outcomes, and a growth-oriented culture with opportunities to expand into leadership, training, or operations support. Animal Hospital of Wilkes is an established and trusted practice, serving the Wilkesboro community since 1958.
Requirements
- 1+ year of experience in a client-facing, healthcare, or medical office setting preferred
- High school diploma or equivalent required
- Demonstrated ability to multitask, prioritize, and manage workflow in a fast-paced setting
- Strong working knowledge of computer systems, scheduling software, and data entry accuracy
- Exceptional communication skills—clear, compassionate, and solution-oriented
- Ability to remain calm, professional, and proactive under pressure
- Team-first mindset with a commitment to supporting both clients and colleagues
- Availability to work four 10-hour shifts per week on a rotating schedule
- Weekday-only availability
Nice To Haves
- Veterinary experience strongly preferred, but not required for the right candidate
- Experience in veterinary, medical, dental, or specialty healthcare environments
- Confidence handling sensitive conversations, financial discussions, and emotional situations
- Strong attention to detail with a focus on accuracy in records and communication
- Ability to anticipate needs and act as a proactive problem-solver
- Passion for delivering service excellence with empathy and efficiency
Responsibilities
- Deliver a professional, warm, and efficient client experience from check-in to checkout
- Manage high-volume phone lines, appointment scheduling, and hospital flow with precision
- Accurately maintain electronic medical records (EMR), including client, patient, and financial data
- Serve as a communication hub between clients and the medical team to ensure continuity of care
- Process payments, review invoices, and confidently explain services and treatment plans
- Support prescription requests, food orders, and retail coordination
- Assist in gathering patient histories and verifying vaccine/test status
- Triage incoming calls and situations, identifying urgent or emergent cases with sound judgment
- Maintain organization and efficiency at the front desk in a high-demand clinical environment
Benefits
- Competitive hourly pay based on experience
- Paid Time Off (PTO)
- Health, Dental, and Vision Insurance
- 401(k) with Company Match
- Employee Pet Care Discounts
- Flexible Scheduling Options
- Ongoing training, mentorship, and career development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
