Veterinary Receptionist

Ethos Veterinary Health•Riverhead, NY

12d•$20 - $24•Onsite

About The Position

East End Veterinary Center (EEVC) is hiring a full-time Veterinary Receptionist in Riverhead, NY. In this role, you’ll support our emergency and specialty teams while helping clients and referring veterinarians navigate their experience with compassion, clear communication, and exceptional customer service. Did you know? East End Veterinary Center is Suffolk County's only VECCS Level II Certified Facility, providing 24/7 emergency and critical care alongside specialty veterinary services. At EEVC, we believe in empowering our team members to take ownership of their work and make meaningful contributions. From day one, our onboarding process is designed to set you up for success, with continued support and mentorship throughout your training. We encourage initiative and actively support professional growth through structured career development opportunities. Whether you're interested in expanding your skills or exploring future opportunities throughout the hospital, we're committed to helping you achieve your goals. Our team is built on respect, collaboration, and a shared passion for providing exceptional care to patients and their families. EEVC is conveniently located in Riverhead, NY and attracts veterinary professionals from throughout Long Island and beyond, including: Riverhead, NY & Southampton, NY Hampton Bays, NY & East Hampton, NY Southold, NY & Mattituck, NY Aquebogue, NY & Wading River, NY Rocky Point, NY & Port Jefferson, NY Patchogue, NY & Medford, NY Holtsville, NY & Ronkonkoma, NY Centereach, NY & Selden, NY Coram, NY & Manorville, NY Shirley, NY & Mastic, NY Considering Relocating? Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community. Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together. At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

Requirements

Strong customer service and communication skills
Ability to create a welcoming, professional first impression for clients and referring veterinary partners
Comfortable working in a fast-paced emergency and specialty veterinary hospital environment
Strong multitasking, organization, and attention-to-detail skills
Ability to adapt when priorities change or unexpected situations arise
Collaborative, team-oriented approach with a commitment to respectful communication
Ability to communicate compassionately with pet owners, including during stressful or emotional situations
Fluent English speaking and reading skills required

Nice To Haves

Previous customer service experience preferred

Responsibilities

Welcome clients and provide compassionate, professional support in person and over the phone
Educate clients and referring veterinarians about available emergency and specialty services
Coordinate and schedule appointments within our multi-specialty animal hospital
Handle reminder and follow-up communications by phone and email
Accurately update and maintain client and patient records and files
Communicate effectively with clients, referring veterinarians, and hospital team members
Support the needs of our emergency and specialty departments in a fast-paced environment
Help create a positive client experience during both routine and emotionally challenging situations

Benefits

CSR Certificate Program!
Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE) + access to VetGirl Subscription
RECOVER Training for advanced CPR skills
Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
16-Week VTNE Study Group
Professional Development Assistance
Generous PTO + Paid Holidays
Employee Referral Bonuses + Employee Pet Discount
Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
NVA Pet Resort Discount + Pet Insurance Discount
Medical, Dental, Vision + HSA/FSA Options
Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
401(k) with employer match
Employee Assistance Program
Employee Pet Area – We have plenty of space for you to bring your own pets to work!