Veterinary Receptionist - Toronto, ON

Spadina Animal Hospital•Toronto, ON

3d•Onsite

About The Position

Spadina Animal Hospital is seeking a proactive, experienced, and compassionate Veterinary Receptionist to join their team part-time. This role is ideal for someone looking to build meaningful client relationships, stay engaged in a fast-paced environment, and feel supported by a close-knit team. Strong client communication skills and previous experience in a similar position are essential for this role. The hospital is a three-doctor, small-animal practice located in downtown Toronto between Chinatown and the Fashion District.

Requirements

High school diploma or equivalent.
Previous experience as a Veterinary Receptionist is required.
Excellent client service and communication skills.
Comfort learning and using veterinary practice management software, especially Avimark.
Strong attention to detail when maintaining patient records and documenting client communications.
Outstanding organizational and multitasking abilities.
The ability to remain calm, compassionate, and professional in a fast-paced environment.
A proactive attitude and willingness to jump in wherever needed.
A positive, team-first mindset that contributes to a supportive and upbeat culture.

Responsibilities

Greet clients and patients with warmth, compassion, and professionalism.
Answer incoming calls and respond promptly to voicemail messages.
Schedule appointments and efficiently manage a multi-doctor calendar.
Check patients in and out while ensuring client and patient information remains accurate.
Collect payments, process invoices, and review treatment estimates with clients.
Manage medical record requests, appointment reminders, and routine administrative tasks.
Handle client concerns with empathy and professionalism, escalating issues when appropriate.
Make outbound calls, texts, and emails to confirm appointments and follow up on patient care.
Maintain accurate patient records and document all client communications.
Support teammates with additional tasks to help each day run smoothly.

Benefits

Competitive pay
Tuition support
Referral bonuses
Team-based rewards
Medical coverage
Dental coverage
Vision coverage
Generous paid time off
WSIB coverage
Employee pet discounts
Continuing education allowance
Access to extensive free continuing education
Mentorship
Career support
Uniform allowance
Three-day work week
Guaranteed lunch breaks
Paid holidays
No nights
Rotating Saturdays
No Sundays
Supplemental insurance, including disability and life insurance (full-time only)
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Quarterly Team Rewards Bonus Program
Professional development opportunities
Annual license reimbursement (full-time only)
VTNE exam fee reimbursement (full-time only)
Employee Assistance Program