Veterinary Receptionist Supervisor

Alliance Animal Health•Montebello, CA

22d•Onsite

About The Position

The Veterinary Reception Supervisor leads the front desk team and oversees the daily operations of the reception area to ensure an exceptional client experience. This role is responsible for supervising and coaching reception staff, managing scheduling and workflow, resolving client concerns, and partnering with hospital leadership to support efficient operations and outstanding customer service.

Requirements

Previous experience as a Veterinary Receptionist is required
Compassionate, professional, and able to remain calm in a fast-paced environment.
Strong communication, customer service, and interpersonal skills.
Highly organized with excellent multitasking and computer skills.
Self-motivated with a positive attitude and a desire to learn, grow, and develop professionally.

Nice To Haves

supervisory or leadership experience is a plus

Responsibilities

Lead, coach, and support the reception team.
Oversee daily front desk operations, including scheduling, check-in/check-out, phones, emails, and payment processing.
Deliver exceptional client service and professionally resolve escalated concerns.
Coordinate appointment scheduling to optimize hospital flow.
Maintain a welcoming, organized reception area and collaborate with hospital leadership to improve processes.

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Assistance Program
Access to a CVA/CVT/CVPM Partnership through Penn Foster
Career Development Opportunities
Referral Bonus Program for most positions!
Personal Pet Discounts
Holiday Pay
Uniform Allowance
Bonuses