Veterinary Receptionist/CSR

Chesapeake Veterinary Surgical Specialists•Annapolis, MD

40d•$19 - $21•Onsite

About The Position

The Customer Service Representative (CSR) plays a vital role in providing excellent client service in a veterinary setting. This role involves greeting clients, checking them in, processing payments, scheduling appointments, and managing phone calls. The CSR is also responsible for entering client and patient information into the practice software and providing support to surgeons and other staff to ensure high-quality patient and client care. The position requires strong communication skills, the ability to multitask, attention to detail, and a positive attitude. An enthusiasm for working with animals and their families is essential.

Requirements

Highly motivated, reliable, able to communicate clearly, prioritize tasks, work independently, and pay close attention to detail.
Ability to communicate clearly with teammates and clients.
Ability to prioritize multiple tasks while working independently or with a team.
Positive attitude and willingness to learn.
Attention to detail and cleanliness.
Enthusiasm for working with animals and their families.
Ability to perform each essential duty satisfactorily.
Ability to read and comprehend simple instructions, short correspondence, and memos in English.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to write simple correspondence.
Ability to effectively communicate in English both verbally and in writing with individuals and small group situations to clients and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to solve practical problems within the guidelines of CVSS policy and basic patient care principles.
Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
Basic data entry and computer skills.