CSR, Veterinary FT

Community Veterinary Partners•Lower Merion Township, PA

2d•Onsite

About The Position

Looking for a Fun, Fast-Paced Job with Animals? Join Our Team as a Veterinary Client Service Representative! Are you a people person with a love for animals? Want to be the first face clients see when they walk through the door? If you’re organized, energetic, and ready to make a difference, we want YOU to join our team at Bryn Mawr Veterinary Hospital! We’re looking for a Veterinary Client Service Representative (CSR) who’s ready to jump in, make connections with pet owners, and help ensure that every pet visit goes smoothly. This isn’t just any customer service job – it’s an opportunity to be a part of a passionate team and make an impact in the lives of pets and their families.

Requirements

Previous customer service experience is a must (bonus points if it’s in a veterinary or healthcare setting).
You love animals and people – you’re friendly, approachable, and ready to help.
Strong communication skills – both in person and over the phone.
Multitasking is your middle name – you can juggle calls, check-ins, and schedules with ease.
You’re organized, proactive, and cool under pressure.
A positive attitude and team spirit – we want someone who thrives in a collaborative environment.

Nice To Haves

Bonus points if you have experience with vet software (but don’t worry, we’ll train you if you don’t!).

Responsibilities

Welcoming clients and their pets with a smile (and maybe even some puppy cuddles!).
Scheduling appointments and keeping the clinic’s calendar organized.
Answering calls, responding to emails, and providing top-notch service to clients.
Managing check-ins, check-outs, and payment processing (you’ll become a scheduling and multi-tasking pro).
Helping clients with any questions about services, policies, and pet care.
Keeping client records up to date – because accuracy is key.
Supporting the veterinary team with all things administrative so they can focus on what they do best.