CSR/Clinical Veterinary Assistant

Virginia Tech•Leesburg, VA

6d•Onsite

About The Position

This position serves as a key member of the client services, clinical support, and business operations team at the Marion duPont Scott Equine Medical Center (EMC), functioning in a rotational capacity across the roles of Customer Service Representative, Clinical Veterinary Assistant, and Business Support Specialist within a high-volume equine veterinary teaching hospital. As a Customer Service Representative, the position handles client-facing responsibilities including professional and empathetic communication; appointment coordination; and accurate client check-in, patient intake, and discharge. Duties include explaining financial policies, processing payments, and ensuring a high-quality client experience across routine and emergency interactions. In the Clinical Veterinary Assistant role, the position provides direct support to veterinarians and technical staff in the care of equine patients across emergency, inpatient, and outpatient services. Responsibilities include assisting with nursing, diagnostic and imaging procedures, surgical and anesthesia support, laboratory and pathology functions, clinic supply and monitoring patients in accordance with established protocols. As a Business Support Specialist, the position performs essential administrative and financial support functions, including posting payments, supporting accounts receivable processes and collections, and maintaining accurate financial records to support efficient hospital operations. The position is expected to independently prioritize tasks and manage workflow across functional areas; maintain a high level of accuracy, attention to detail, and accountability; and respond effectively in urgent and emergent situations to support patient and client care. The role also contributes to the training and support of veterinary students, interns, and staff, and participates in scheduled after-hours, weekend on-call coverage as required. This position requires demonstrated competencies in customer service, equine clinical support, and administrative operations, along with the ability to adapt to rotating responsibilities and work collaboratively within a multidisciplinary clinical environment.

Requirements

Demonstrated experience delivering high-quality customer service with the ability to communicate professionally and empathetically in person, by phone, and electronically.
Proven ability to prioritize tasks and manage workflow effectively across multiple functional areas in a fast-paced, high-demand environment while maintaining accuracy and attention to detail.
Experience in handling financial transactions and client accounts, maintaining confidentiality and integrity in all financial interactions.
Hands-on experience safely handling and working with a variety of sport, pleasure, and competition horses.
Working knowledge of equine anatomy, veterinary terminology, and general equine healthcare practices.
Ability to assist with a broad range of clinical procedures, including patient care, medication administration, diagnostic imaging and laboratory support.
Strong communication and interpersonal skills, with the ability to collaborate effectively with clients, clinicians, students, and staff.
Proficiency with computer systems and the ability to learn and effectively use veterinary practice management, scheduling, and financial systems.

Nice To Haves

Experience working in a veterinary or human healthcare environment in a customer service, clinical support, or administrative role.
Experience using veterinary or healthcare practice management information systems, including scheduling, billing, and medical record functions.
Experience supporting business office operations, including payment posting, accounts receivable follow-up, or collections.
Experience scheduling in a multi-clinician, specialty, or high-volume practice environment.
Licensure or registration as a Veterinary Technician.
Experience supporting advanced clinical services such as anesthesia, surgery, diagnostic imaging, intensive care, laboratory testing, or pathology/necropsy.
Demonstrated ability to adapt to rotating responsibilities and work effectively across client service, clinical, and administrative functions.

Responsibilities

Handle client-facing responsibilities including professional and empathetic communication; appointment coordination; and accurate client check-in, patient intake, and discharge.
Explain financial policies, process payments, and ensure a high-quality client experience across routine and emergency interactions.
Provide direct support to veterinarians and technical staff in the care of equine patients across emergency, inpatient, and outpatient services.
Assist with nursing, diagnostic and imaging procedures, surgical and anesthesia support, laboratory and pathology functions, clinic supply and monitoring patients in accordance with established protocols.
Perform essential administrative and financial support functions, including posting payments, supporting accounts receivable processes and collections, and maintaining accurate financial records.
Independently prioritize tasks and manage workflow across functional areas.
Maintain a high level of accuracy, attention to detail, and accountability.
Respond effectively in urgent and emergent situations to support patient and client care.
Contribute to the training and support of veterinary students, interns, and staff.
Participate in scheduled after-hours, weekend on-call coverage as required.