Veterinary Receptionist / Client Service Representative
About The Position
New Braunfels Veterinary Clinic is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. We're looking for someone with a positive personality who enjoys building relationships with clients and making every pet and owner feel welcome. A passion for veterinary medicine is a must, as we're seeking someone who takes pride in helping improve the lives of pets and the people who love them. The right candidate will be compassionate, dependable, and excited to contribute to a collaborative team dedicated to providing exceptional care every day.
Requirements
- 1+ of experience in a customer service, reception, or client-facing role
- Proficiency in managing a multi-phone line system while assisting in-person clients
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional and solution-oriented during busy periods
- Passion for veterinary medicine
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
Responsibilities
- Create exceptional client experiences
- Build trust through compassionate service
- Manage appointments and daily patient flow
- Handle multi-line phones and in-person interactions
- Process transactions
- Support clients with essential information about our services
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- HSA options
- Life Insurance
- Disability Insurance
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off
- Personal pet discount
- Uniform allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
