Veterinary Receptionist / Client Service Representative
About The Position
Wellspring Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment. At Wellspring Animal Hospital, you'll be part of a close-knit, 3-doctor team dedicated to providing exceptional care for pets and the people who love them. As a full-service companion animal hospital, we combine high-quality medicine with a compassionate, personalized approach that puts both patients and clients at the center of everything we do. Our team is passionate about building lasting relationships with pet owners through education, preventive care, and individualized treatment plans. We believe great veterinary medicine starts with collaboration, respect, and a shared commitment to improving the lives of animals. If you're looking for a hospital where your skills are valued, your professional growth is encouraged, and your work makes a meaningful difference every day, Wellspring Animal Hospital offers the supportive, team-oriented environment you've been searching for.
Requirements
- 1+ years of experience in a customer service, reception, or client-facing role
- Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
- Strong organizational and time management skills
- Ability to accurately process payments and maintain financial records
- Positive attitude and willingness to collaborate with a team
- Ability to remain calm, professional and solution-oriented during busy periods
Nice To Haves
- Previous veterinary receptionist or healthcare-related front-desk experience preferred
Responsibilities
- Create exceptional client experiences
- Build trust through compassionate service
- Manage appointments and daily patient flow
- Handle multi-line phones and in-person interactions
- Process transactions
- Support clients with essential information about our services
Benefits
- Health Package: Medical, Dental, and Vision Insurance (with HSA options)
- Life Insurance and Disability
- Employee Assistance Program (EAP)
- 401k with company match
- Paid time off in accordance with site policy and applicable law
- Personal pet discount
- Uniform allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
